Hello, yesterday i tried to ride on SanRemo Ciclovia, one of the flat routes in the Tacx Desktop App, and after 5 minutes, suddenly, the App Shut down and i came to my windows desktop. I tried again and it happened again after 20 minutes. Luckily i had my Garmin Edge 1030 activated (not connected with Tacx Neo 2) and i saved my ride at the end. Do you have an idea about the reason why it happened? How to be sure it won't happen anymore?
Hi, we just had the same issue but with the app running on our Samsung A7 cell phone. We did a 60km GPS ride and when starting to download, 1% it was showing, we lost our internet connection and now we can't see the ride. Is it stored anywhere and will it be downloading in the background ? Thanks
Hi Warren, you do not have the TDA but the Tacx training app so that works diffent from the TDA (PC). In the TDA you don't have to download a gps ride. In the settings in the TDA there is a download manager where all your films are downloaded and where you can see them. Anyway if you send an email by the support form (in the app in the left corner below), Tacx will send you your activity.