TACX Desktop App lost a workout ?

I did a RLV workout (Amsterdam City) and about 3/4 of the way through I lost internet. Film was downloaded so only issue is that I lost satellite view so no real problem. At the end I clicked to save it as usual and all seemed OK ...except it's nowhere to be found. Shouldn't it still save the workout locally so lack of internet and access to cloud shouldn't affect it?

Does anyone know where the file might be stored locally and how to get TDA to recognize it again?

Thanks,

0 alphaproject over 4 years ago

Hello, yesterday i tried to ride on SanRemo Ciclovia, one of the flat routes in the Tacx Desktop App, and after 5 minutes, suddenly, the App Shut down and i came to my windows desktop. I tried again and it happened again after 20 minutes. Luckily i had my Garmin Edge 1030 activated (not connected with Tacx Neo 2) and i saved my ride at the end. Do you have an idea about the reason why it happened? How to be sure it won't happen anymore?

Regards.

0 Fabeltje over 4 years ago

Hi, same here, Since two days I don'' t get any activities anymore. They are not lost I know that for sure but I can't reach Tacx for further information.

0 WarrenRigelsford over 4 years ago

Hi, we just had the same issue but with the app running on our Samsung A7 cell phone. We did a 60km GPS ride and when starting to download, 1% it was showing, we lost our internet connection and now we can't see the ride. Is it stored anywhere and will it be downloading in the background ? Thanks

0 Fabeltje over 4 years ago in reply to WarrenRigelsford

Hi Warren, you do not have the TDA but the Tacx training app so that works diffent from the TDA (PC). In the TDA you don't have to download a gps ride. In the settings in the TDA there is a download manager where all your films are downloaded and where you can see them. Anyway if you send an email by the support form (in the app in the left corner below), Tacx will send you your activity.

0 Alexander_Vershinskiy over 4 years ago

Today had the same issue. I finished my ride, saved it. I cannot find it any more, like I never rode:(( i didn’t notice if I lost internet conection at that time, but my wifi was glitchy all day.

0 Quincy over 4 years ago

Garmin/TACX need to fix this so that it saves the file locally and does not delete it unless instructed by the user to do so. Relying on internet connectivity is not wise.

0 Alexander_Vershinskiy over 4 years ago in reply to Alexander_Vershinskiy

Two days after. I saw that ride on Tacx app as well as in Strava.

Tacx not always showing the ride right after it is complete.:(

not sure why...

0 5925228 over 2 years ago

I also lost my Tacx ride- tried it to receive the Garmin badge... got to the end of the 24.6 mile course and the ride disappeared with the app stating, "no activity recorded". Not happy here!

0 5925228 over 2 years ago in reply to 5925228

I want my badge.

0 5925228 over 2 years ago in reply to 5925228

("Badges" as I should have earned 2 thru Tacx