Connection dropping in supertuck?

Has anyone experienced a tacx S dropping the signal when in supertuck?

It's happened to me 4 times now and ruined every race as it takes an age to reappear again.

I'm running ant+ and no other connection drops so I know it's not the Bluetooth interference.

As I'm not peddling it looks like the unit just turns off?!

I noticed another person in the route today dropped at the same place, we came to a stop in exactly the same spot. That can't be a coincidence.

I'm got the latest firmware and I'm using a macbook with the latest zwift update.

Also power under reads horribly. Tacx says I was pushing 560w my pedals says 850w. That's pretty far off.

I think I might move to wahoo as they are back in stock.

Top Replies

5846389 over 3 years ago +1

Spoke to support who are going to replace the unit. Let's see if the next one is better.

All Replies

0 5846389 over 3 years ago

Spoke to support who are going to replace the unit. Let's see if the next one is better.

0 6252761 over 3 years ago

I’ve been having the same problem for months but Garmin state they are limited to what support they can provide due to third party application - I’ll go back to them again if they seem to have recognised it is a problem. Thanks

0 5846389 over 3 years ago in reply to 6252761

i think they are taking it back as mine came with some dodgy fireware that it wasn't supposed to, as my version is .45 and the current one is .40. So i have a firmware version that isnt even released yet :/

0 6252761 over 3 years ago in reply to 5846389

Ah fair enough, I’m guessing yours is a pretty new turbo?

0 5846389 over 3 years ago in reply to 6252761

it's 2 months old.

0 6252761 over 3 years ago in reply to 5846389

Thanks, mines is just out of warranty and on firmware .40. Let’s see what Garmin can suggest.

Hope your new unit is ok - happy turboing!

0 Stealth!!!!! over 3 years ago

My Tacx Neo doing same thing control by my garmin 1030 or Tacx App drops on on slop and power setting every 45 sec to a 1 min, And no one reply whats going on. all up to date and rest set still the same