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Tacx Flow Smart - Something went wrong during calibration

Gelantious
over 1 year ago

Hello,

So yeah, got a tacx flow smart. Got everything setup and was gonna do the calibration.

First time we got the screen where it said we had to tighten it, so we did. After that all we get is:
Your trainer is not calibrated. Something went wrong during calibration. Try again, or visit our support page for additional information.

And of course the support page is utterly lacking of any useful information. Yes the tire pressure is right, Yes it has been warmed up and so on and so forth...
We've tried clearing the app data and reinstalling it. And also on another phone. Same issue every time now.
Also tried loosening it again to try and get the first message once more but no luck.

So, have anyone run into this and found a solution?

Thankful for any information!

  • 0 over 1 year ago

    Or if you have a Garmin Edge device x20/x30/x40 you can calibrate via the edge .

    Calibration on Tacx trainers is a mystery, at least to me. I had a Flow and it would NEVER calibrate via the app ALWAYS "too loose" , I broke the blue wheel thing tightening the thing but it calibrated always via my 530 and that seemed to "flow" over to using the app.

    A stupid thing that I am I eventually got a Flux, it calibrated ok with the 530 or the app

    Then I got a 1040, for a few months it too would calibrate the Flux but after the latest 1040 software update it stopped and wont do it now but app ok?

    You would expect devices by Garmin to work well together but no. The Flux has other issues and while it is to heavy to chuck thru the neared window I very much doubt I will buy a Tacx trainer ever again.

    PS I much preferred the Flow, it is a good trainer but mine blew some internal component when I turned it on one day and never went again.

  • 0 5 months ago

    Did you find a solution on this problem? I have the same issue now. 

  • 0 5 months ago in reply to 3176541

    We just went back n forth messing with it and eventually got past it. Sorry, wish I had a better answer.

  • 0 1 month ago in reply to 3176541

    I am having this problem. Did you work it out?

  • 0 20 days ago

    I think I'm having a similar problem. I got my trainer 6 weeks ago.  I was able to calibrate during the first two weeks.  Then suddenly this started happening where it would say I need to calibrate, I would start the calibration, spin up to 30km/h, and let it coast down. It would sit at 0.0 km/h and never evaluate the calibration.  I few weeks later, the trainer started disconnecting from the Tacx Training app on my phone a few minutes after starting a ride.  I also have it paired with my watch via and ANT+ and it seems to work fine starting workouts through my phone. I bought an ANT+ dongle for my PC and I can connect there, but for some silly reason the Desktop app doesn't allow you to calibrate.

  • 0 5 days ago in reply to adolphe

    Same for me. Looks like the windows app doesnt allow to perform the calibration.

    I had to re perform calibration after the replacement of my rear tyre. It was really necessary, as the resistance became huge

    after new tyre installation.

    So i made the calibration  using my android app, but calibration always failed.

    I could fix the problem by playing with  the back rear resistance knob of the trainer  (in my case, turning it clockwise to make the setting more loose)  , as explained here :

    https://support.garmin.com/en-US/?faq=sdgdMoFqDn06eLSYFrnrg5

    Maybe if the trainer setting is far too tight, then the calibration just fails without explanations (and i could also guess the same if it is far too loose)

    So my advise, in case of repeated calibration failures, is to make additional attempts after modifying the resistance knob position