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Vivosmart 5 gps

4875131
15 days ago

My Vivosmart 5 was accurately tracking activities prior to update version 3.27.  Now the track is long straight lines from random waypoint to another random waypoint.  Garmin Connect is on and connected.  Android phone, bluetooth on and has location on with all permissions granted.

  • 0 14 days ago

    A couple of things -

    1) Straight lines on an activities GPS map are indicators that the GPS signal is dropping and then reconnecting (The device tries to "fix" the map after the signal is recovered by drawing a straight line from the last known point). The "waypoints" are the locations where the signal dropped or connected again.

    2) The vivosmart 5 uses Connected GPS which depends on your phones GPS and location information

    I would restart the device (hold the button down until you see a triangle and then let go) and your Android phone. Have you noticed that the device is having difficulty maintaining connection to your phone (repeated notifications saying disconnected/reconnected)?

  • 0 11 days ago in reply to Garmin-Tracy

    Hi Tracy,  thanks for your reply.  I'm a bit late responding because there was a software up date on Friday evening so I wanted to try another activity before getting back to you.

    That update (SW version 3.27, still) required a restart so that is done as per your suggestion.  I restarted my phone as well.  And No, there has been no difficulties making or maintaining connection with the phone.

    Anyway, my activity, on Sunday 9th, was cycling.  The track was a straight line from the start point to the turn around point then another straight line back to the start/finish point.  Considering I was on a mtb ride on single track straight lines are pretty much impossible.

    So nothing has changed and even seems to have gotten worse.

    Hope you can provide further info to correct this issue.

    Thanks,  Roy

  • 0 10 days ago in reply to 4875131

    Given the GPS map for that ride and the continued problems I would contact support and see what they can do for you. There is a chance it will require an exchange and that cant be initiated from the forums.

  • 0 10 days ago in reply to Garmin-Tracy

    Roger, thanks for the feedback Tracy!  Much appreciated!  R.