Device not tracking route while GPS and Bluetooth is connected

Rutger T 7 days ago

Hi,

When I go for a walk I always manually start activity tracking on my device. This way your supposed to see the route you have done in the connect app. When you only do it via Move IQ this should not be the case right?

However, I often find that the route has not been tracked while I did have the GPS and Bluetooth enabled. This is very annoying and you never know for certain that the app wil track and save your walk accurately and accordingly. Does anybody know what is causing this?

Here is the link to my activity: connect.garmin.com/.../17534621234

0 seilogramp 6 days ago

I see by your activity link that you're using a vivosmart 5. I've moved this to the correct forum - forums.garmin.com/.../vivosmart-5

0 Garmin-Tracy 6 days ago

You are correct, a Move IQ event is not considered an "Activity" for tracking purposes and as such does not use GPS to record the path, distance, pace, etc.

The Vivosmart 5 uses Connected GPS. Tracking an activity with GPS has 6 requirements that a device with onboard GPS does not. Please take a look at Using the Connected GPS Feature With a Garmin Watch with special attention to the section titled "How Do I Use Connected GPS on My Garmin Device?". The most common problem when Connected GPS does not engage is that while Bluetooth is enabled on the device, the Garmin Connect app is not open.

If you have any further questions or concerns regarding this topic, please contact Garmin Support for the most efficient and detailed assistance