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Intensity Minutes Misreporting

Hi. My Vivosmart5 has stopped accurately counting Intensity Minutes since Feb 2024. No change to my exercise routines or how and when I wear the device. I hit my target each week for years and now never. Any idea how I can fix this as it makes the device a bit irrelevant if it’s not accurately recording. Thanks

0 Garmin-Inder 6 months ago

Newer devices have an option to track intensity minutes based on heart rate zones. When using heart rate zones, you will earn intensity minutes when you reach or exceed the device requirements where your heart rate is at or above the heart rate zones you have set for moderate and vigorous intensity. To learn what your heart rate zones are, you will first need to see Changing Heart Rate Zones in Garmin Connect. Once you are familiar with your heart rate zones, you will need to update your device to track intensity minutes based on your heart rate zones using steps found here: Can I Earn Intensity Minutes Based on my Heart Rate Zones?

For further assistance please reach out to yuor local Garmin Support team.