Very high kilometers in first second of run

Neil 1 month ago

I quite often have an issue where the first second of a run will have a very high number of kilometers.

I know the first instinct will be to blame my phone's GPS, but I know that's not the case because I use Strava at the same time and it's using the same phone GPS. I wait for Strava to get a GPS fix, start that, then start my Garmin.

The map is correct.

It's a Vivosmart 5.

+Garmin-Inder

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Garmin-Inder 1 month ago +1 suggested
Sorry to hear about this! We will want to get you added to an open report regarding this. Would you please provide the following:
- Upload the Garmin Folder by following the steps in the 2nd drop down here…

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0 Garmin-Inder 1 month ago

Sorry to hear about this! We will want to get you added to an open report regarding this. Would you please provide the following:

Upload the Garmin Folder by following the steps in the 2nd drop down here: Sending a Garmin Folder From a Device to Product Support
Does this occur on all activities or just this once?
Please provide dates of 2-3 activities that this has occurred on?
Do we have permission to access your Connect account?
Do we have permission to email you?
What country are you based in?

0 Neil 1 month ago in reply to Garmin-Inder

I have uploaded the folder.

This occurs for some activities, not all - maybe about 1 in 3.

Here are some dates of activities - running:

31-1-24

4-2-24

7-3-24

10-3-24

After the run I manually edited the distance, but you can still see the original times for the laps.

You have permission to access my account.

You have permission to email me.

I'm based in the Netherlands.

0 Neil 26 days ago

It's still happening. Here's today's run

0 Garmin-Inder 25 days ago in reply to Neil

Thanks, I've reached out to you via email.