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vivosmart 5 seems to get "scrambled" if it is not synced in over a day

rjstone
9 months ago

My family member who has a vivosmart 5 ran into this issue when she first got the watch and wasn't in the habit of leaving the Garmin Connect app running in the background on her iphone. (She has a tendency to "clean up" all the background apps periodically by killing them all and was forgetting to leave Garmin Connect running when she did this.)

At some point she showed me the watch and all the info on it, time, steps, etc seemed to be "scrambled" with random incorrect values. After launching Connect on her phone and telling it to sync, everything on the watch thankfully returned to normal.

I don't know if it always happens, if it's random, or only happens in some unknown situation.

This seems to have been easy to fix, but it is a little concerning because watches like this could certainly go without synchronization for more than a day for various reasons and this really shouldn't cause them to exhibit this kind of non-determinstic behavior.

I have not tried to reproduce the problem again since it's not my watch and the owner probably doesn't want the inconvenience of trying to intentionally reproduce the bug.

  • +1 9 months ago

    Thank you for your post. Since it no longer appears to be a disruption on your family members watch, we cannot offer much to troubleshoot at this time. However, please ask your family member to reach out to the local Garmin Support team.

  • 0 9 months ago in reply to Garmin-Inder

    No action needed. Just figured I’d mention it to see if this had happened to anyone else. (I had a vivosmart 5 for a while myself but exchanged it for a vivoactive 5, and this did not happen to me when I was using the watch.) If this symptom was deterministic then it may only happen if the watch was only synced once for setup then not synced again for several days, or the firmware may not have gotten upgraded.