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software version inconsistent

Hugo
9 months ago

Hello all.
Is it normal if Garmin express says I'm up to date with the software (so I'm assuming 3.22) but on my vivosmart 5, inside /Settings/About/Software it's indicating "SW Version 2.74" ?

thanks in advance.

  • 0 9 months ago

    Yes, until you unplug the watch and install it on the watch. The Garmin Express program will state it is up to date while the watch may not have installed it. As soon as you unplug the watch you will be promted to install the update. Once installed both should read the same. 

    If your software version still reads something other than 3.22 on the watch, this indicates that the region that the model was purchased from may not have the latest software yet. This information can be verified by your serial number. To do so, please reply here with the following:

    • Do we have permission to email you?
    • What country are you based in?
    • Do we have permission to access your Connect account?
  • 0 9 months ago in reply to Garmin-Inder

    Hey thanks for the reply.

    You do have my permission to reach me by email,  I'm based in France and you do have my permission to access my connect account.

  • 0 9 months ago in reply to Hugo

    It looks like you have the APAC version of the vivosmart 5. The APAC version of the vivosmart 5 is currently running the most up to date version as 2.74. The 3.22 version is not yet available for your device.