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The Vivosmart 5 display does not turn on either with a button or when charger connected

I woke up and checked the time, everything was ok. But after an hour, the display did not turn on either by gesture or by button. Also, when connected to a computer, "Garmin USB GPS" device appears in the Win Device Manager and disappears after a second, cyclically.

I tried:
- charge with powerful charging for more than 3 hours
- hold the button on the device
- run GarminReset.exe

Nothing changed. Now I'm wait for running out of power and maybe the device will turn off by itself.

Any advice?

0 Garmin-Inder 9 months ago

Sorry to hear about this. We advise that you reach out to your local Garmin Support team to discuss available options.