physical button not response

AndyLiu 11 months ago

The physical button just lost control suddenly. There is no response when I press the button.

I have to wait for running out of the battery, and then rebooting by itself.

Top Replies

7304623 4 months ago in reply to 4911753 +2

This is also happening with me. The button stops working every day. I have to hold the button until it resets - sometimes with the wrong time. Then I have to plug it into my computer and sync it. I would…
5840817 11 months ago +1 verified

I had this happen once, the button presses were not registered at all. To fix it I kept the button pressed for about 5-10 seconds until the watch rebooted. After that, everything worked fine.

All Replies

+1 5840817 11 months ago

I had this happen once, the button presses were not registered at all. To fix it I kept the button pressed for about 5-10 seconds until the watch rebooted. After that, everything worked fine.

0 AndyLiu 11 months ago in reply to 5840817

Thanks for sharing. I just wait for running out of power. Then, it works again after charging.

+1 7441113 8 months ago

Hi , you can Force restart the device

You must push the button until Garmin logo appear, and then your device force restart and Your device going to be right.

0 EdKRides 8 months ago in reply to 7441113

This didn't work from me. I was able to get the button to work by plugging into my computer, launching the Connect app and syncing.

0 EdKRides 8 months ago in reply to 5840817

This didn't work from me. I was able to get the button to work by plugging into my computer, launching the Connect app and syncing.

0 EdKRides 8 months ago in reply to 5840817

This didn't work from me. I was able to get the button to work by plugging into my computer, launching the Connect app and syncing.

0 7441113 8 months ago

Hi first of all, connect your device to the computer and open Garmin connect app and then after a minute unplugged and push the button until the Garmin logo after and your device restarted

0 4911753 4 months ago

Hi, I have problem with button. After restart it works ok, for some time and after while there is no response. Can You suggest what to do? My software is 3.22

0 7304623 4 months ago in reply to 4911753

This is also happening with me. The button stops working every day. I have to hold the button until it resets - sometimes with the wrong time. Then I have to plug it into my computer and sync it. I would also like to know if I need to return it. The button stopping working everyday - sometimes when I am in the middle of exercise - is not workable.

0 David 2 months ago in reply to 7441113

Thanks. That worked for me.