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Double tapping (Double click)

3365322 over 2 years ago

Here are many issues about bad double tap event handling:

For vivomove, style, hr, and other same devices:

And here are only issues from this forum. You can find many mentions of this problem on the internet.

This is a very big problem cause unlock does not work when it needs

In queue in the shop when I try to pay - I'm just tapping on the screen and this all... All queue wait for me... It's awful!!!
Workout... when I try to start or stop my exercise I'm just tapping... 4-5 times.. Look like I'm training my fingers ...
Just for unlock...Double-tap...Double-tap...Double-tap...Double-tap...Hmmmm....

I've really like this device, but this issue breaks all usability! I can't unlock the watch when I need it!!

As I wrote in the issue, looks like the touch screen works fine, and the problem is within the programmatically part, where you handle double-tap. I believe that can be fixed via updates (no need to screen replacement e.t.c.)

0 Garmin-Isabella over 2 years ago

Hello! What software version is your watch on? Has this been an issue since you have received the device?

0 3365322 over 2 years ago in reply to Garmin-Isabella

Yes I had this problem since the first day (But I updated immediately so I don't know how it works on the previous version)

Version:

SW: 4.00

TSC: 2.700

SNS: 7.00

NET: 2.0

PS If you want I can attach video of bug reproducing

0 Garmin-Isabella over 2 years ago in reply to 3365322

Yes please attach a video if you can.

Also, if necessary, do I have your permission to email you?

What country do you live in?

0 3365322 over 2 years ago in reply to Garmin-Isabella

How I can provide my email? Are there any direct messages? Or you see email in my profile?

0 Rafael M. over 2 years ago

Yes, this problem is old. dont tap, do some impact with your tap and it works. My problem is the display turning on with some vibrations without need to touch.

0 Jakub over 1 year ago

For the last couple of months, it has improved significantly. Good job, Garmin! However, I noticed the problem persists on vivomove Style when turning on the activity. I have to hit it hard several times before it stops the exercise (requires double tap). In all the other places, it's alright. Garmin-Isabella any chances to look into it?

++Garmin-Sierra

0 Garmin-Inder over 1 year ago in reply to Jakub

Sorry to hear you are experiencing this. Please reach out to your local Garmin Support team for further assistance with this.