This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Vivomove HR doesnt work properly

I cant select all activities on my Vivomove HR. First I get a black screen, second a little triangle appears and finally the watch goes back to begin/normal mode. What's the problem here?

0 trux over 3 years ago

3264532 said:
What's the problem here?

Hard to tell. Check whether there is sufficient free space on the device storage. Delete old activities from the folder //GARMIN/Activity/. Connect to Garmin Express and check for firmware updates. You could also try performing the master reset of the watch. If nothing helps, contact the Customer Support.

0 Garmin-AmberD over 3 years ago

3264532 said:
I cant select all activities on my Vivomove HR. First I get a black screen, second a little triangle appears and finally the watch goes back to begin/normal mode. What's the problem here?

Hello! If removing activities does not work can you please reset your device to defaults. If this still does not work we are going to need to look into your warranty.

0 3264532 over 3 years ago in reply to Garmin-AmberD

It seems that it worked! Tnx!

0 Garmin-AmberD over 3 years ago in reply to 3264532

Great, I am sorry we had to result in a factory reset! Glad it's working!