vivoactive 5 10.20 - unstable connection and hung

Since 3 days ago after I get the 10.20 software, the connection to my phone has been deteriorated. Constant connection drop, and multiple time the watch pop up the pin and ask to reconnect.

Removed the watch from garmin connect, reset the watch, connection is still hit and miss. Notification come in late as well.

It wasn't a problem before 10.20 software update.

Top Replies

rlcronin 3 months ago in reply to 2876726 +6

I dunno if this will help, but being a former sysprog I decided to try to dig in a bit deeper since the disconnections started to happen more and more frequently. I turned on the bluetooth hci log on my…
Mr.Pearce 5 months ago +4

Same problem here.

Just bought the watch and updated it.

Now it loses connection and wants to re pair every few minutes to hours...
Mrs.B 5 months ago in reply to 3005768 +4

Yes, I've reported this. And everyone experiencing this needs to. So far they tell me they're not getting other reports.

Garmin have pushed a logging app to my watch, with my permission. I've had…

All Replies

0 4121392 3 months ago in reply to John

I've had to do it as often as 5x a day.

0 John 2 months ago

My next smartwatch is definitely not going to be a Garmin. It's been over 2 months now and there is still no fix and no reaction from them. I am really disappointed and annoyed

0 0e997699de774f45a3fbc4aa2d20344c 2 months ago

My wife is also really disappointed. Everthing worked fine with hier P30pro and the vivoactive 5 until the update. Since then nothing and Garmin does not help. I owned several garmin watches for me and my familiy members an i will overthink it for the next generations.

0 6915720 2 months ago

For me this problem has gotten worse and worse after the brief improvement on June. Now I constantly have to reboot the watch to be able to pair it with my Huawei P30. Syncing data takes forever or gets interupted and Connect shows that no watch is connected anymore. I found my partner's ages old OnePlus 7 and thought I'd try how the connection works with it. It's been 17 hours and my VA5 and OnePlus 7 have had zero problems with the BT connection so far. Syncing works like a charm too.

0 2116893 2 months ago

New software update is out – crossed fingers!

0 rlcronin 2 months ago in reply to 2116893

I haven't had this problem happen for a week or two now. I'm on version 11.14 on the watch and 5.4.1 on the connect app. I also switched to a new phone recently so it is hard to say what might explain the improvement (or whether it will last).

0 6941523 2 months ago in reply to 2116893

Installed the update yesterday. Same issue today. Connection lost. Garmin should sort this out. Will halt my planned Garmin Golf Radar purchase. Might buy the Bal.on instead

0 Bart_T 2 months ago in reply to rlcronin

Guessing it might be the phone; from what I've gathered it seems to affect specific combinations with certain phones. Pixels, Huawei's seem prominent.

I had good hopes, but my Pixel 8a and VA5 with 11.14 still either has a day or two of stable connection, or it drops about 3 times in an hour.

0 5396837 2 months ago in reply to Bart_T

I agree. But it has been noted before that Garmin has always had issues with Huawei. Poor warning from their side.

I got a new phone now. Can test my Vivoactive 5 when i get a new one. Wanted to refund mine because of this same issue when i owned Huawei 30p, but warranty taking ages and they not ready to refund me yet. So finger crossed it will work with my new Samsung Galaxy 24.

0 rlcronin 2 months ago in reply to Bart_T

For what it's worth I haven't had an occurrence of the problem since I switched from a Pixel 8 Pro to a new Pixel 9 Pro XL. Of course now that I've said that it's bound to happen.