vivoactive 5 10.20 - unstable connection and hung

Since 3 days ago after I get the 10.20 software, the connection to my phone has been deteriorated. Constant connection drop, and multiple time the watch pop up the pin and ask to reconnect. 

Removed the watch from garmin connect, reset the watch, connection is still hit and miss. Notification come in late as well.

It wasn't a problem before 10.20 software update.

  • Hi, I have the same problem. My watch is keep loosing the connectivity with my Huawei p30 pro since a month or so. I tried everything but still, I have to set up my watch as it was new every time after I disconnect. Super annoying!!!

    I am thinking to return the watch or should i also context Garmin CS first? Maybe they can do something 

  • Please do report. 

    Update from my end. Since moved to pixel 8 pro, it didn't drop for the last few weeks.... Except today! It totally lost connectivity and need to re-pair.

  • I've been told a fix has been identified, but there's no ETA on when we'll get it.  I've spent a month working with Garmin trying to help figure out the issue, and now it doesn't seem to be enough of a priority to push a fix.  Sadly, I think that's the final nail in the coffin for me.  I'm switching to a different watch.  I hate it, because Garmin's app is great, no paywalled information and the hardware is just solid.  But having to reconnect it several times a day, and having it misinterpret a higher heart rate as stress (thus giving me a consistently low body battery and sleep even though I've had my heart checked - it's fine) just mean it's causing more issues than tracking.

    I am really frustrated, because I've been a Garmin fan for a while now.  This just stinks.

  • Sorry to heat that. I haven't had any dropped connections for a week. Something must have happened in the background that improved connectivity. 

  • Still seeing dropped connections here - about 4 or 5, perhaps in the past fortnight. Really frustrating, and nowhere near the level of disconnects you're seeing. If I see another disconnect, I'll start a support call with them. Hard to believe that their support team took this long to see and confirm a bug that's generating multiple forum posts here, and reddit.

  • I have had my VA5 completely dropping the connection (have to pair with the Garmin App as if new) recently.  Phone is Samsung Galaxy S22 Ultra which worked fine with the VA5 and prior VA4S.  Now in the last month or so, the VA5 has completely dropped 2 or 3 times - it sounds like it was after the last software update to the watch. 

    Between this and having had  to change to a low-data screen due to the bug where it decides to conserve battery on a screen touch, I am not happy with the latest Vivoactive.

    It sounds like there is a fix to the connection issue?  It should be pushed out sooner than later, at least take care on one issue.

  • Sadly, I had this issue too.  Several disconnects in a morning.  One so severe it had trouble finding the watch and then had to go through the whole setup again.  Turned off the VA5 and reconnected my VA3 and zero problems at all.  I really hate this outcome, because I've been happy with my Garmin experience until now.  Things just worked.  But between the disconnects and the refusal of the algorithm to take into account that some people simply have a high heart rate, I've returned my watch and moved to a different platform.  I did all I could to make the Garmin work, but it simply isn't for me.  Good luck, everyone!

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    I have the same problem. I thought it was the SmartWatch. I sent it to Garmin and they sent me a new one back. same problem after the update. Google Pixel 7a. I hope they fix the error soon.
  • I've started experiencing this as well about a month ago, I thought it was a hardware issue. Untill I recieved a replacement watch, saw the update, saw the disconnect happening again, and then found this thread. 

    It's bloody frustrating that they don't allow rollbacks. I had the watch for a good 2 weeks (bought it may 24th), with ZERO issues. 

    I've been pestering Garmin for a few days now. Given their update frequency, I'm expecting a software update somewhere early August. Here's hoping they'll have fixed it by then.

  • Have the same issue. 
    First all was fine, but after a bit of time have now around 2-5 disconnects per day. I no longer bother with even paring it again. 

    Thinking either to return the watch as it was my first one or to hang in there and wait for the new update. Overall tho, this is so frustrating.