Vivoactive 5 Randomly Vibrates and Switches to the Battery Manager Screen.

Every few minutes (sometimes every minute, other times every few minutes) my Vivoactive 5 will vibrate and automatically switch to the "battery manager screen" (I would attach an image but for some reason, my image is not loading on this forum).

This is extremely annoying and I cannot find a solution to prevent this from happening.

Looking forward to some advice, please.

Thanks

+Garmin-Inder

Top Replies

Garmin-Inder 6 months ago in reply to tipmoore +2 suggested

All,

Thank you for your reports. We've received other reports of this and have escalated the ticket to our higher support team. This ticket mainly is for complications on the main watch face activating…
Adele DW 8 months ago in reply to seilogramp +1

Hi There, thanks for your reply. No the watch isn't in activity mode. It's not the "power save" screen that shows, it's the actual screen that says "Battery Manager" which has the options for you to…
Adele DW 8 months ago in reply to Garmin-Sara +1

Hi There Garmin, thanks for your reply but I don’t think you understand the actual problem. The watch vibrates randomly and automatically switches to the Battery Management screen. This is done without…

All Replies

0 2742091 6 months ago in reply to 3159623

Based on their radio silence in this thread I wouldn't hold my breath. Following another user's advice above, I found that changing my watch face to one without as many "widgets" on it has basically resolved this issue.

0 tipmoore 6 months ago in reply to Adele DW

Same issue. So annoying. Mine will even switch to battery saving and I then have no heart rate data. Sure hope Garmin changes this soon as I’ll be return what is otherwise a solid watch thus far.

0 Garmin-Inder 6 months ago in reply to tipmoore

All,

Thank you for your reports. We've received other reports of this and have escalated the ticket to our higher support team. This ticket mainly is for complications on the main watch face activating with a simple touch rather than a press and hold. Once we have an update on this ticket, I will post it here. We appreciate your patience while we work through this.

0 tipmoore 6 months ago in reply to Garmin-Inder

Thank you!!! Let’s get this one fixed and get back to telling people to go buy one!

0 1421725 6 months ago

Thank you Garmin, pls update, it is really annoying issue

0 Adele DW 6 months ago in reply to Garmin-Inder

Garmin-Inder. It has been 2 months now since I first reported the issue. I am also on other threads that are just as old, if not older. Please explain to us how on earth it can take over 2 months for Garmin to find a solution? This is shocking after sale and customer service! We as consumers paid a premium price for our Garmin watches and we deserve better customer service!

0 3064302 6 months ago in reply to Garmin-Inder

you can fix it finally!!! it happens with everything like steps, calories, battery when it's on the watch face

0 Billlach61 6 months ago

Exact Same issue - 5 times today - just about had it with Quirky Vivo-5 - Please expedite fix!!

0 6425763 5 months ago in reply to Billlach61

I am also having this issue, and one night accidentally switched on battery saver and got no sleep data... Please expedite fix!

0 kimmac29 5 months ago

I have the same problem - and sometimes manager gets turned on so my watch disconnects from my phone - so annoying!