watch isn't calculating my steps correctly

My watch isn't calculating my steps correctly. I have reset my customized stride but still under counting. I went on a 6.2km walk and it gave me 6430 steps. According to my customized stride I should have received 14215 steps.

0 RCLAUSS1 10 months ago

Gab es irgendeinen Grund, daß der Arm sich nicht typisch für einen Spaziergang bewegt hat; z.B. Kinderwagen schieben, Händchenhalten, Arm in Gips, Arm vergessen?

0 Sherrynuvi260w 10 months ago in reply to RCLAUSS1

I was using walking poles as it was a steep elevation. Also, I received no stairs even though the climb was 735 elevation.

0 seilogramp 10 months ago in reply to Sherrynuvi260w

Sherrynuvi260w said:
was using walking poles

My Garmin Watch is Not Accurately Counting Steps | Garmin Customer Support

There are also instances where a lack of arm movement may result in a lack of steps recorded while you are walking. These may include, but are not limited to:

Pushing a stroller or cart
Mowing the lawn
Carrying a bag of groceries or a child
Holding the safety handles of a treadmill while walking
Holding hiking poles or sticks
Riding a bike
Holding a leash while walking a pet

0 RCLAUSS1 10 months ago in reply to Sherrynuvi260w

Die Wanderstöcke können tatsächlich die Berechnung der Schritte negativ beeinflussen. Da die VA5 leider über keinen barometrischen Höhenmesser mehr verfügt, misst sie auch keine Etagen mehr (höchstens per GPS, aber das wäre zu ungenau).

0 1086323 9 months ago in reply to Sherrynuvi260w

Have you been able to correct this, if so, how? I set up my new vivoactive 5 Feb 2024 and it has never counted steps or stairs correctly.