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Garmin Coach not Capatible with Vivoactive 4s

I've just started a Garmin Coach running plan but it says my vivoactive 4s is not captaible with it so I can't start the workout. When I look online it says it is. Can someone help?

0 Garmin-Tracy over 1 year ago

Which Garmin Coach Plan? What did you select on the Find a Plan screen? Which Coach did you specifiy?

0 1547925 over 1 year ago in reply to Garmin-Tracy

It was the 10km run plan with coach Amy but I have also tried the 5km with coach Greg and it still didn’t work. I can’t find the find a plan screen. It just says send to device but and then says my 4s is incompatible.

0 Garmin-Tracy over 1 year ago in reply to 1547925

The vivoactive 4S is compatible with the Garmin Coach feature and should be able to sync plans to the watch. The plan must of an activity type the watch supports as well. For example a training plan that is HIIT based would not sync to a vivoactive 4s because it is not compatible with that plan type.

If both the plan and activity type are compatible, please contact Garmin Support for the most efficient and detailed assistance

0 1547925 11 months ago in reply to Garmin-Tracy

Thanks Tracy.
I’ve just spent an hour on hold with Garmin with still no answer. Do you know if there’s another way I can get in contact with them?