This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

WHR sensor & activity sensor stopped after last update

I have a VivioActive 3 Music.

I had the same problem as these other users:

https://forums.garmin.com/sports-fitness/sports-fitness/f/forerunner-230-235/112976/heart-rate-sensor-not-working-after-update-whr-0-00-zero-version#pifragment-1280=2

I contacted Garmin support via chat about 2 weeks ago. They told me I had to buy a new watch.

Tonight I researched more & found these others users who had the same problem and their solution.

Their thread was locked so I couldn’t add my comment there. 

My WHR sensor & activity/movement sensor are both working again after following the reset instructions in the above thread.

It is worth mentioning that I had already done a factory reset which apparently doesn’t fix it. But their method did.

Finally after about 1 month my watch is functional again.

In the future I would appreciate proactive notice from Garmin on issues like this after they discover them, so I don’t have to go out and spend hundreds on a new watch because of their own bug.

Fingers crossed that the issues don’t return.