Watch powers off when adding Spotify music

Hi all,

I reset my watch this morning to factory defaults so I can sync it with a new Garmin account.

After the initial watch and Spotify setup I tried to add a playlist. I'm able to browse from the watch my playlists and podcasts.

I tested Spotify sync on 3 networks. On two of them I get "sync failed" after a few minutes of "0 % complete". On the 3rd network, after the synchronization reaches 3-4%, the watch powers off.

I reinstalled the app several times. I deleted/recreated the Spotify authorization. The watch was connected to a power source while syncing and the battery level was 90-100%. The wtach was near the WIFI router.

Many thanks!

Any idea?

Top Replies

seilogramp 5 months ago in reply to 9619091 +1

Contact Garmin directly using the Garmin Support Center.

All Replies

0 9619091 5 months ago

My Vivoactive turns off every time I try to upate my playlists.

Any suggestions/fixes here?

0 Cristian 5 months ago in reply to 9619091

I have 3 Garmin watches and all of them have specific and strange issues/behaviors, so I have only suggestion: try to sell your Garmin and get another brand, as you will never get proper support from Garmin.

0 seilogramp 5 months ago in reply to 9619091

Contact Garmin directly using the Garmin Support Center.

0 9619091 5 months ago in reply to seilogramp

Did already three times, never answered and I think because it is out of warranty, they wont help?

0 seilogramp 5 months ago in reply to 9619091

9619091 said:
Did already three times, never answered

That should never happen. What phone number are you calling and what region are you in? I've always received a response either by phone, chat, or emailing support at [email protected]

0 SmortyD 27 days ago

Experiencing the same issue with mine. Started some time ago, but can't be sure if it tied in with any updates.

I've found that when my phone is syncing a Spotify playlist, I need to keep touching my watch screen to keep it active or lit up, and that seems to keep progressing the syncing process further.

I was just able to get it to sync from 34% to about 90% (in a playlist of about 75 songs), but burnt through 35% of the watch battery. I'm at 95% right now, and the phone has turned off three times even with touching the watch screen.

Where's Garmin support for this issue? Its obviously affecting a significant amount of users and its not acceptable when we're paying hundreds of dollars for these things to not address these issues.