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Livetravk recently now shows me as unknown user,anyone know how to sort this

Redsprite over 1 year ago

Live track now shows me as unknown user, how can I change this

Top Replies

cpstevens101 over 1 year ago +1

I am experiencing the same problem, started a week or so ago, used to work fine,
jencass over 1 year ago +1 suggested

Is there a solution for this yet? My Husband has the same issue.
Garmin-Inder over 1 year ago in reply to Redsprite +1 suggested

It looks like there was some key information that you were unable to provide to us. You had also mentioned in the email that you preferred to stay anonymous as it was getting too complicated. Therefore…

All Replies

0 Garmin-Inder over 1 year ago

I'd like to gather additional information from you to look into this. Please reply with the following:

Do we have permission to email you?
What is the software version on your watch and Connect app
Which smartphone are you using?
In what country do you live?

0 Redsprite over 1 year ago in reply to Garmin-Inder

I have replied to this but still no further forward

0 Garmin-Inder over 1 year ago in reply to Redsprite

I am not seeing a reply to the questions I've asked in my previous post.

0 Redsprite over 1 year ago in reply to Garmin-Inder

Yes you can email me

united kingdom

iPhone 12 softwear 16.4.1 latest

connect 4.65.36

0 cpstevens101 over 1 year ago

I am experiencing the same problem, started a week or so ago, used to work fine,

0 ralph.luddeckens over 1 year ago

My wife has the same problem.

0 jencass over 1 year ago

Is there a solution for this yet? My Husband has the same issue.

0 Redsprite over 1 year ago in reply to jencass

Not as far as I know Garmin had me sending them lots of info, screen shots etc but I gave up in the end they asked for too much and got complicated

0 Garmin-Inder over 1 year ago in reply to jencass

All,

We are still waiting on information to look into this. I would be happy to open a ticket for you to get this looked into, Would you please answer the following:

Do we have permission to email you?
What is the software version on your watch and Connect app
Which smartphone are you using?
In what country do you live?

0 Redsprite over 1 year ago in reply to Garmin-Inder

ive done all this and more and given you all I’ve been asked for but still unresolved