Livetravk recently now shows me as unknown user,anyone know how to sort this

Question

Live track now shows me as unknown user, how can I change this

jencass · Answer

Is there a solution for this yet? My Husband has the same issue.

Garmin-Inder · Answer

It looks like there was some key information that you were unable to provide to us. You had also mentioned in the email that you preferred to stay anonymous as it was getting too complicated. Therefore, the ticket was closed. 
 We were unable to duplicate this disruption in house. Therefore, we still need the information that was requested to further investigate.

Garmin-Inder · Answer

I'd like to gather additional information from you to look into this. Please reply with the following: 
 
 Do we have permission to email you? 
 What is the software version on your watch and Connect app 
 Which smartphone are you using? 
 In what country do you live?

Redsprite · Answer

Hi 
 ive done all this and more and given you all I&rsquo;ve been asked for but still unresolved

Livetravk recently now shows me as unknown user,anyone know how to sort this

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