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action button issue

Hi,

Bought a vivoactive 4s last year and after a short while boxed it and it went in storage.

Just took it out to try it again and after re-setup & two software updates the watch is working fine but I find the action button is working only intermittently. Just went for a run and it took 3 presses to get the activity list, and 10 to be able to signal an end to the workout.

The 'back' button works fine, seems like a hardware issue with that one button.

Is there a process for repairs/warranty claims?

Thanks!

-Mark H.

0 mark.p.henry over 2 years ago

Experimenting a bit more it seems more like a software issue maybe - if I hold the action button I get to the circular menu in 3s every time/consistently. If I turn the watch off, pressing action gives the green triangle almost immediately, so operations other than a single press/activities list seem to work ok.

Annoying but not the end of the world. Would be nice to know if this is a known issue/something that can be resolved. Didn't have this problem on my venu.

I should add, I reset all settings and the issue remains.

0 Garmin-Sierra over 2 years ago in reply to mark.p.henry

Hi mark.p.henry

Please see THIS article for soaking instructions that we recommend. If you still experience trouble with this, please contact Garmin Product Support

0 mark.p.henry over 2 years ago in reply to Garmin-Sierra

Hi! Thanks for the reply..

I did find & try that suggestion which didn't resolve it, so I did contact product support and I am in the process of getting a replacement. Support engineer concluded it was a hardware issue. Thanks!