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downloaded watch face bug

My watch downloaded an update on Friday. Ever since, every time I shut off an alarm all downloaded home screens go blank. I can still scroll through the other screens & use features normally. If I go to change the watch face, the downloaded ones are blank but preloaded ones are fine. The only way I've found to fix it is to restart the watch. Vivoactive 4S.

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0 Oz over 3 years ago

I have the same issue with the firmware update this week, I have also un-installed and re-installed the watch face but still happens

0 Alena S. over 3 years ago

I'm having the same issue. Sometimes even the restart doesn't help and the downloaded watch screen gets uninstalled and there is preloaded screen instead of it...

0 wombatom over 3 years ago

forums.garmin.com/.../vivoactive-4-series-venu-sw-7-10-causing-multiple-user-issues-meta-thread

+1 Garmin-Sara over 3 years ago

Thank you for providing your feedback after the update to 7.10.

Garmin is aware of an issue impacting vivoactive 4, 4S, and Venu watches. We have identified the issue and have released an update as a Public Beta. To update your watch walk through the following:

Power your watch off and back on.
Enroll in the Public Beta in Garmin Connect.
1. Use FAQ: https://support.garmin.com/?faq=bVo5U5BV292BSr2gkZhY2A for instructions.
Sync with Garmin Express.
1. See FAQ https://support.garmin.com/?faq=IB1TjAKZso2F6mKr3hYqy9f or instructions to download and install Garmin Express

After you enroll and sync your watch, BETA software version 7.20 will be installed and you should no longer experience the issue of your watch no longer syncing, Connect IQ watch faces no longer displaying, or activities no longer saving.

We expect this software version to go to production in the next couple of days.

If you experience any new or reoccurring issues after installing the BETA 7.20 update please see, https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-4-series/305561/new-public-beta-for-vivoactive-4-4s---sw-7-20