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Vivoactive 4S acting up since last week.

Vivoactive 4S acting up. Watch face disappeared, tried to uninstalled it, and installed it again, it didn’t work. Tried to unpair and pair device again. I’ve updated the Garmin Connect app. No software updates to be done in the watch. My device isn’t recording steps, distance, or stress for the past days, not saving activities, no clue what’s going on. Nothing seems to be working.

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Garmin-Sara over 2 years ago +1 verified

Hello! Garmin is aware of an issue impacting vivoactive 4, 4S, and Venu watches. We have identified the issue and have released an update to version 7.20 with fixes for the issue. The update has currently…

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0 9944556 over 2 years ago

I have the same watch with same issues. Watch face disappears numerous times during the day , have tried a different watch face to see if it’s a glitch with the one I downloaded but no just the same. Also doesn’t update sleep info each day unless I turn if off and on again , oh and live tracking doesn’t work as no link on email sent to my ‘tracker’ person, this I hear is a major issue with iPhones, best to say I ain’t happy .

0 5339412 over 2 years ago in reply to 9944556

I am having the same issue. I completed an update last Thursday on my watch and the issue seems to have stemmed from then. I’m also finding that if the watch face isn’t working that activities also don’t save.

0 e7andy over 2 years ago

The last update has been pulled back to investigate issues so there is something wrong with it.

https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-4-series/304608/pulled-vivoactive-4-4s-software-update---7-10

There is also this thread that tries to list all issues with the last update:

https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-4-series/305026/vivoactive-4-series-venu-sw-7-10-causing-multiple-user-issues-meta-thread

+1 Garmin-Sara over 2 years ago

Hello! Garmin is aware of an issue impacting vivoactive 4, 4S, and Venu watches. We have identified the issue and have released an update to version 7.20 with fixes for the issue. The update has currently been released to 60% of users as of the time of this post. To update your watch you can do the following:

Power your watch off and then on using the button on the upper right
Sync with Garmin Express. See FAQ https://support.garmin.com/?faq=IB1TjAKZso2F6mKr3hYqy9 for instructions to download and install Garmin Express

After you sync your watch, software version 7.20 will be installed and you should no longer experience the issue of your watch no longer syncing, Connect IQ watch faces no longer displaying, or activities no longer saving, etc.

For updates on when the 7.20 Update will be released to 100% of users please refer to: https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-4-series/305663/vivoactive-4-4s-software-update---7-20