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Step counter on Vivoactive 4s has gone haywire since 7.10 update.

It will jump 70 or so steps at a time, and then not record any steps at all for a while. I have power cycled it with no effect. Is there a fix? Is anyone else having this problem?

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Garmin-Sara over 2 years ago +1 verified

Hello! Garmin is aware of an issue impacting vivoactive 4, 4S, and Venu watches. We have identified the issue and have released an update to version 7.20 with fixes for the issue. The update has currently…

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0 4411990 over 2 years ago

Plug it into GE and see if anything updates, then try again.

0 7115166 over 2 years ago

I tried this but it didn't help. (But thank you; I updated other things while I was there.) My step count just jumped by 23 all at once while I was walking, and then it stopped moving at all; I expect it will jump again in a while. It doesn't seem to be "playing catch up" though. It adds more steps than I have taken. Any ideas what I could try next?

0 6628259 over 2 years ago in reply to 7115166

Mine started doing this today too! I am getting so frustrated with it! Also same problem with stairs.

Can anyone help??

0 wombatom over 2 years ago

forums.garmin.com/.../1475527

+1 Garmin-Sara over 2 years ago

Hello! Garmin is aware of an issue impacting vivoactive 4, 4S, and Venu watches. We have identified the issue and have released an update to version 7.20 with fixes for the issue. The update has currently been released to 60% of users as of the time of this post. To update your watch you can do the following:

Power your watch off and then on using the button on the upper right
Sync with Garmin Express. See FAQ https://support.garmin.com/?faq=IB1TjAKZso2F6mKr3hYqy9 for instructions to download and install Garmin Express

After you sync your watch, software version 7.20 will be installed and you should no longer experience the issue of your watch no longer syncing, Connect IQ watch faces no longer displaying, or activities no longer saving, etc.

For updates on when the 7.20 Update will be released to 100% of users please refer to: https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-4-series/305663/vivoactive-4-4s-software-update---7-20

0 7115166 over 2 years ago in reply to Garmin-Sara

This did not solve the problem for me.

0 6628259 over 2 years ago in reply to Garmin-Sara

This has not solved my steps/stairs problem :(

0 6628259 over 2 years ago in reply to 7115166

Me neither! Wish i had not bought it now :(