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Vivoactive 4 when set to bike shows the speed but not the distance

When I set my watch to Bike. I shows waiting for GPS and does connect. but during the ride I see speed but no distance is shown. When I sync with Phone it does store the time and the speed but no miles.

0 ovekvam over 3 years ago

Have you checked if there are any sensors connected? Maybe it mistakes some headphones for cadence sensors or something like that.

0 5846135 over 3 years ago in reply to ovekvam

Thank you for the response. I did validate that no sensors are connected. I reset my configuration and will be trying it again today.

0 5846135 over 3 years ago in reply to 5846135

after restoring factory settings and restarting the distance now is working.