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Anybody knows why I can´t turn off my vivoactive 4 on 1st attempt please ?

5817891
over 3 years ago

Hi all, a few days ago I started having problems with turning off my vivoactive 4. Instead of turn off, it restarting only. Now, I have to try it 3-4 times and it finally goes off.

My watch memmory is abosolutely clear, I have 1-2 new backround screen downloaded from Connect IQ, 1 saved activity and that´s all. Any ideas how to solved this problem? I have 5.10 version, according to my Garmin express app it´s up to date.

I have the same issue as in link below: 

https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-4-series/211444/turn-off-device

Many thanks in forward.

  • 0 over 3 years ago

    Hello! Can I have you reconnect to Garmin Express and delete both Connect IQ watch faces, resync, then try to turn off your watch again. I want to make sure we can rule out the Connect IQ watch faces first. If you continue to have the same issue, can you share a short video of you turning off the watch and it restarting on it's own?