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Waiting for over 10 minutes for GPS

7336739
over 4 years ago

I have tried and checked multiple “solutions” opted in these forums, such as updating the software, starting an activity in an open field, setting the CPE to current, etcetera. But nothing seems to work for me. I have been walking around for at least 15 minutes now and I’m unable to get a working gps signal.

  • 0 over 4 years ago

    I had the same problem today. I also checked the signal strength on my phone and the signal was very strong. I don't understand, why a GNSS pioneer like Garmin can not provide a good experience for GNSS.

  • 0 over 4 years ago
    7336739 said:
    I have tried and checked multiple “solutions” opted in these forums, such as updating the software, starting an activity in an open field, setting the CPE to current, etcetera. But nothing seems to work for me. I have been walking around for at least 15 minutes now and I’m unable to get a working gps signal
    9411878 said:
    I had the same problem today. I also checked the signal strength on my phone and the signal was very strong. I don't understand, why a GNSS pioneer like Garmin can not provide a good experience for GNSS.

    Hello! Sorry to hear about the GPS not acquiring. Are you still experiencing this issue? If so, have you gone into the activity settings and changed the GPS to either GPS + Galileo or GPS + Glonass? ( Open Menu > Settings > Select Activities & Apps. > Select the activity > Settings > GPS > Select option) If you have already done this, could you let me know what GPS version your watch is running? ( Open Menu > Settings >System > About > SW Versions > GPS Version )

  • 0 over 4 years ago in reply to Garmin-Isabella

    The GPS settings for the activity is GPS + Glonass, so that I have already done.

    my GPS version is 4.80

  • 0 over 4 years ago in reply to 7336739

    If you try GPS + Galileo do you get the same result? Does your watch ever acquire a signal?

  • 0 over 4 years ago in reply to Garmin-Isabella

    Yep, tried that today and still have not acquired any signal.

  • 0 over 4 years ago in reply to 7336739

    Okay, can we try a factory reset to the device and see if this helps (If you haven't tried it yet)? ( Open Menu > Settings > System > Reset > Delete Data and Reset Settings )  If you still have the same results, can you let me know as I would like to get this resolved for you. Can you tell me if you are in the US or Canada?

  • 0 over 4 years ago in reply to Garmin-Isabella

    Yeah I've already tried that, but has not helped. I'm from the Netherlands, so I think i might be on the wrong forums? Tried e-mailing you guys as well, but I'm not getting a reply.

  • 0 over 4 years ago in reply to 7336739

    If you could reach out to our Garmin Netherlands team, they should be able to assist you further. Here is a link, if you scroll to the bottom, it will have options for calling and emailing.

     https://support.garmin.com/nl-NL/?productID=643382&tab=topics

  • 0 over 4 years ago

    Same problem, on Vivoactive 4, have reset watch (annoyingly had to redo all Spotify etc) changed GPS but still not working. In the UK. Have a Fenix 3 next to it and it picks up GPS in seconds so not signal.

  • 0 over 4 years ago in reply to clintmarcel
    clintmarcel said:
    Same problem, on Vivoactive 4, have reset watch (annoyingly had to redo all Spotify etc) changed GPS but still not working. In the UK. Have a Fenix 3 next to it and it picks up GPS in seconds so not signal.

    Hello! Have you performed the troubleshooting above? How long do you have to wait to get a GPS Signal? Does it ever acquire?