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screen not responding after reset

4555157
over 4 years ago

Been having problems with GPS accuracy so did a full reset, now the watch is stuck on this screen. Can only turn off it won't navigate to any other screen - Any ideas?error screen

  • 0 over 3 years ago in reply to Julesze
    Julesze said:
    Latest attempt was a factory reset. No

    Has it been paired with your phone before? What happens if you plug the watch in with your computer? Does the screen change? 

  • 0 over 3 years ago in reply to Garmin-Isabella

    Yes. Not any different. No

  • 0 over 3 years ago in reply to Julesze
    Julesze said:
    Yes. Not any different. No

    Okay, is bluetooth off on your phone? Could we have that turned off and try a factory reset. Did you do a factory reset by the button press?

  • 0 over 3 years ago in reply to Garmin-Isabella

    Finally got it unstuck!! Turned off the watch. Told bluetooth to forget it. Removed and installed the app. Turned on bluetooth, turned on watch and opened app too... and it connected. The app said something about replacing the device, not sure why but I did.

    Now I am back to my original problem of the lights not flashing and no respiration or pulse ox readings. and that throws off other readings

  • 0 over 3 years ago in reply to Julesze

    and I just went through a reset to default settings and no change in the lights on the back of the watch. they are all off. The watch is showing heartrate data that I suspect is incorrect. how can it read heart rate without working sensors/lights?

    Thank you for helping

  • 0 over 3 years ago in reply to Julesze
    Julesze said:

    and I just went through a reset to default settings and no change in the lights on the back of the watch. they are all off. The watch is showing heartrate data that I suspect is incorrect. how can it read heart rate without working sensors/lights?

    Thank you for helping

    Glad you were able to get it out of the pairing screen. It is currently showing a heart rate reading and the green lights on the back are not showing up? Can I have you let me know what software version it says for WHR on your watch?

  • 0 over 3 years ago in reply to Garmin-Isabella

    The lights have magically returned! Soon after my post (not entirely sure if it was minutes or and hour) with the WHR info I checked the bottom of the watch and lights are flashing! I am getting all my stats again. For me the sensors have failed a few times already. Time will tell if they will last this time or fail again within the next week or two. 

  • 0 over 3 years ago in reply to Julesze
    Julesze said:
    The lights have magically returned! Soon after my post (not entirely sure if it was minutes or and hour) with the WHR info I checked the bottom of the watch and lights are flashing! I am getting all my stats again. For me the sensors have failed a few times already. Time will tell if they will last this time or fail again within the next week or two. 

    Okay! Can you let me know if they do turn off and won't turn back on?

  • 0 over 3 years ago

    Hi I am having this issue as well. My battery was draining so I did a reset to defaults per the manual... But now I see a lot of people having battery problems after the latest update. I'm stuck in the same screen, my app shows it finds the device but fails to pair. I've also tried the hard reset by holding the power button until the screen goes blank.