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screen not responding after reset

Been having problems with GPS accuracy so did a full reset, now the watch is stuck on this screen. Can only turn off it won't navigate to any other screen - Any ideas? error screen

Top Replies

Garmin-Kevin over 2 years ago +0 verified

If you are experiencing this issue, follow steps below:

On your watch, press and hold the A (top right) button until the screen goes blank.

How Do I Remove a Device From the Garmin Connect App?

Power…
Garmin-Kevin over 2 years ago +1 verified

If, after completing the steps in this thread, your device will still not fully boot /power up, we encourage you to reach out to your local Garmin Product Support team directly:

Garmin Product Support
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All Replies

0 jim_m_58 over 4 years ago

It's waiting to pair with your phone.

0 4555157 over 4 years ago in reply to jim_m_58

thought that, but phone says can't find device

0 4555157 over 4 years ago

ok think i've sorted it - deleted Connect app on my phone and reinstalled - app now found watch and completed setup

0 7328301 over 4 years ago

I have tried restarting watch, phone, reinstalling apps after deleting and I can’t see a solution I’m afraid. It’s stuck on the screen

0 Garmin-Isabella over 4 years ago in reply to 7328301

7328301 said:
I have tried restarting watch, phone, reinstalling apps after deleting and I can’t see a solution I’m afraid. It’s stuck on the screen

Hello! When you restarted the watch, did you press the top button and say yes to power down? If so, can I have you try a hard reset instead, press and hold the top right button until the screen is blank. (Ignore anything that pops up) Let the watch sit off for a minute and then turn it back on and try to re pair. Let me know if you have already tried this and are having the same issues.

0 Julesze over 3 years ago

My watch is stuck on this screen too. After doing a complete reset.

It will not pair with my phone. I have tried everything!

0 Julesze over 3 years ago in reply to Julesze

Never mind, mine is out of warranty. Shame as I only wore it for a few months. from Nov. - Jan. 2019-2020 then stuck it in a drawer. Pulled out again Jan. 2021. Have been having issues with respiration, pulse ox, and the flashing lights for the past few weeks not working. This is my second or third reset now it's destined for the trash I guess.

0 Garmin-Isabella over 3 years ago in reply to Julesze

Julesze said:
Never mind, mine is out of warranty. Shame as I only wore it for a few months. from Nov. - Jan. 2019-2020 then stuck it in a drawer. Pulled out again Jan. 2021. Have been having issues with respiration, pulse ox, and the flashing lights for the past few weeks not working. This is my second or third reset now it's destined for the trash I guess.

Hello! Are you factory resetting the device or resetting as in powering off and on? Are able to get it out of the pairing screen at all?

0 Julesze over 3 years ago in reply to Garmin-Isabella

Latest attempt was a factory reset. No

0 Julesze over 3 years ago in reply to Julesze

although if I press and hold the bottom button it brings up an 'about' screen. after about a minute or less the screen goes back to the pairing screen