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Help regarding Pulse Ox no data and widget missing

Former Member over 4 years ago

I have bought a vivosmart 4 from japan and the pulse ox widget is missing on the watch itself, I have check the garmin connect app and enabled pulse ox sleep tracking but still no data is shown pls help

0 Martin over 4 years ago

Where have you looked?

Under Settings > Widgets > Ad More?

0 Former Member over 4 years ago in reply to Martin

nothing appears on the widgets too

0 Martin over 4 years ago in reply to Former Member

If you want to try a more aggressive approach, I would reset the watch completely.

Then download Garmin web updater and try installing the current software version again.

I would be surprised if this is a country based restriction... are you living in Japan or did you only buy the unit there?

0 Former Member over 4 years ago in reply to Martin

currently im in the philippines but the vivosmart 4 watch came from japan. I would try resetting it later thanks

0 Former Member over 4 years ago in reply to Martin

I already did a full reset on the watch but still no pulse ox widget and i cant find it in the settings

0 Former Member over 4 years ago in reply to Martin

too disappointed, my garmin came from japan and apparently they have the pulse ox disabled. Is there anybody here that bought theirs from japan and have enabled the pulse ox?

0 Martin over 4 years ago in reply to Former Member

When you reset it did you rest it to factory defaults which required you to set it up again?

0 Martin over 4 years ago in reply to Former Member

Turns out no pulse ox on Japanese models...

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