Step Counter Resets When Charging

Has anyone noticed their step count resets after charging? They reset on the watch and the app, which is extremely frustrating. Not sure if there’s a way to fix this? This wasn’t an issue until the last update. 

Parents
  • It sounds like your watch is crashing after disconnect it from charging. By any chance, are you using a CIQ watch face? There might be an incompatibility that causes the crash? Also, if you charge from a PC, do you do a safe disconnect or do you just unplug?

Reply
  • It sounds like your watch is crashing after disconnect it from charging. By any chance, are you using a CIQ watch face? There might be an incompatibility that causes the crash? Also, if you charge from a PC, do you do a safe disconnect or do you just unplug?

Children
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