This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Vivoactive 4 step counts very inaccurate

Former Member
Former Member

hello, 

i'm looking to understand a bit better if there is something wrong with my Vivoactive 4; for the last several weeks i've been tracking my step count performance with both a Vivoactive 2 and my vivoactive 4 on my same wrist.  while i expected to see some variation i am seeing significant deviations.  For example; trended over the last 3 days:

| Vivoactive 2 |  Vivoactive 4 |

----------------------------------------

|  9338 steps  |   6442 steps |

----------------------------------------

| 13212 steps |  9370 steps  |

---------------------------------------

| 8923 steps   |  5472 steps  |

=======================

what i cannot tells is why the Vivoactive 4 is so far under reporting.  i understand that there are variations unit-to-unit and and throughout the generations there would be improvements in accuracy but i cannot fathom that the variations should be this large.  is my unit defective?  

thanks for your help and consideration.