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Garmin Vivoactive 4 screen has frozen? The touch screen does not work?

Former Member
Former Member

purchased a Vivoactive 4 and had it for nearly 2 weeks.. now the touch screen is not working and although the buttons still access the watch function screens, you can’t do anything beyond that point. Syncing with my phone does not help either...

any suggestions or has anyone had similar issues? Kind of useless without being able to access the watch functions!