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Specific positions on screen not responding

GroenHoender
over 4 years ago

Hi all,

I have recently bought the VivoActive 4 (as an "upgrade" to my Fenix 3) on Black Friday (29 November) here in South Africa

However, I have found some strange issues: cannot press/select any item on the 11:00, 12:00 and 1:00 clock positions on the touch screen. 

Especially with the shortcut menu interface (padlock symbol on 11:00, power symbol on 12:00 and widget item on 13:00) or any other app (eg, clock, alarm, timer) that requires me to touch-press the 11, 12 or 1 numbers.

Although I can swipe the screen(s) from top to bottom and vice versa but I suspect it is more because the screen registers the finger touch/movement in the middle of the screen, not on the edges.  Can also side-swipe (left to right) as well.

Very frustrating, at least.

Now I am wondering if I have a dodgy VivoActive 4 (serial: 5ZN0001xxx;  xxx = intentionally removed).  The software on VivoActive is also up to date with latest version.

Anyone experiencing the same?

  • 0 over 4 years ago

    Nothing like that here. Try factory reset the watch. If this won't help - then it's most likely hardware issue. 

  • 0 over 4 years ago

    I just came across your post and I am having similar issues to yours. In my case I got this watch for my mum and she has troubles saving activity, because the touchscreen is not very responsive in the bottom part of the display (numbers 5, 6 and 7 in my case), sometimes she saves it no problem, other times it takes her tens of attempts to get it done. I came across this issue myself when I was setting up the watch for her but I though it's more of a problem of my finger...

  • 0 over 4 years ago in reply to 4983657

    In my case, after experiencing the issue with some positions at top of watch, did a factory reset but it did not solve the problem.

    Of the original 11:00, 12:00 and 1:00 positions (as in my previous post), only the 12:00 was restored, plus I started to experience the same issue with the 6:00 position as well which finally forced me to contact Garmin themselves directly.

    They did not want to admit or tell me that there were any problems but informed me that I can return/swap it for a new replacement.

    So, I suggest that anyone keep testing the touch screen (especially after a reset) and replace it, if under warranty, for a new one.

    Definitely a weird hardware issue if one can call it that, especially if, after a reset, it works but other positions not....

  • 0 over 4 years ago in reply to 3495510

    Hello! Are you experiencing only part of the screen being frozen? Have you by chance tried resetting the device to factory settings to see if this corrected the issue?

  • 0 over 4 years ago in reply to Garmin-AmberD

    Hello, i have issue with my Garmin vivo active HR watch, its touchscreen stopped working.

    - I tried soft resetting,

    - updating it with Garmin express,

    - cleared activity file from folder which were not in standard format.

    - Re installed Garmin connect App,

    - Also whenever power on it says that "update failed. Try again with Garmin connect" 

    - tried remove and add Garmin device in Garmin connect app,

    - Now able to factory reset it but cant move forward as touch screen is non responsive  

    Please help,

    Parag

  • 0 over 3 years ago

    My VivoActive 4 has just started doing this.  The 7:00 and 11:00 positions (6 and 9 on the alarm screen) are not responsive at all.  This really sucks because I need 6 for my alarms.  I have tried doing the reset with no success.  I've had the watch for about 16 months so I'm assuming I'm SOL.

  • 0 over 1 year ago

    The right side of my watch won’t work. For example I can’t press the number 2 or 3 button or the Spotify or pay apps. I did a factory reset and it did not help.

  • 0 over 1 year ago in reply to CyberMonkey

    Same hereFrowning2️ I heard great things about garmin but I wouldn’t buy another one of their watches

  • 0 over 1 year ago in reply to 8303588

    Suggest contacting Garmin Product Support. For the quickest response, use phone or chat options.

    Alternatively, if you don't mind waiting a few days, you can email [email protected].