is it normal that the hr sensor always blink? even when the watch is taken off. that may be why the battery consumption is high
is it normal that the hr sensor always blink? even when the watch is taken off. that may be why the battery consumption is high
We are finalizing work on a fix for this issue and hope to have this available very soon. I apologize for not having a definitive release date for this and I understand the frustration caused by that.…
Please power cycle your device off and on if you are seeing this symptom. This should resolve this symptom, but if it does not, please post here.
HERE, video demonstration It doesn't stop blinking
It doesn't help, the issue is still there. It gets triggered by recording an activity. The only way to fix it is to turn off/on the watch. It stops until next recording.
Let me say this again if not said recently: EVERYONE CONTACT GARMIN SUPPORT TO REPORT THIS ISSUE! If you have not done an email to Garmin support about this problem, please do it NOW. We only get attention if many report the problem. Thank you.
We are finalizing work on a fix for this issue and hope to have this available very soon. I apologize for not having a definitive release date for this and I understand the frustration caused by that. We will post the update here in the forums like usual and will make sure to call out this fix specifically.
Looks like garmin know that it is urgent?
You dont need 32 days to fix problems (and build new in) - in this urgent case with new customers you need 28 days. Congrats.
I did an update earlier on today and since then (touch wood) the heart rate monitor has stopped when I take it off my wrist.
Hi Sarah, I did also an Update on Tuesday Evening (Germany). But the updated was titled as a Bluetooth Update. I was wondering If this can really Help in Case of the HR Sensor Problem. Can you Tell me your current Software Version of your vivoactive 4? Perhaps Garmin released an other one Last nicht or it's Not yet available in Germany.
Thank you
Kai
It was just bluetooth update, "always blinking" bug is still with us :(