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hr sensor always blink

Former Member over 5 years ago

is it normal that the hr sensor always blink? even when the watch is taken off. that may be why the battery consumption is high

Top Replies

Garmin-Blake over 5 years ago +15 verified

We are finalizing work on a fix for this issue and hope to have this available very soon. I apologize for not having a definitive release date for this and I understand the frustration caused by that.…
Garmin-Blake over 5 years ago +0 verified

Please power cycle your device off and on if you are seeing this symptom. This should resolve this symptom, but if it does not, please post here.
3425675 over 5 years ago +8 suggested

HERE, video demonstration It doesn't stop blinking
yaatzek over 5 years ago in reply to Garmin-Blake +6 suggested

It doesn't help, the issue is still there. It gets triggered by recording an activity. The only way to fix it is to turn off/on the watch. It stops until next recording.

All Replies

0 Pseudo-fed over 5 years ago

Let me say this again if not said recently: EVERYONE CONTACT GARMIN SUPPORT TO REPORT THIS ISSUE! If you have not done an email to Garmin support about this problem, please do it NOW. We only get attention if many report the problem. Thank you.

0 Garmin-Blake over 5 years ago

We are finalizing work on a fix for this issue and hope to have this available very soon. I apologize for not having a definitive release date for this and I understand the frustration caused by that. We will post the update here in the forums like usual and will make sure to call out this fix specifically.

0 Marcley over 5 years ago

This also happens to my VA4 after recording an activity. Hr lights are blinking non stop. Rebooting the device temporarily fixes the problem.

Hope they solve this issue on the next update.

0 Hexxer over 5 years ago in reply to Garmin-Blake

Looks like garmin know that it is urgent?
You dont need 32 days to fix problems (and build new in) - in this urgent case with new customers you need 28 days. Congrats.

0 4093325 over 5 years ago

I have the same issue with this watch.It's pretty annoying.

0 6934923 over 5 years ago

I also have the same issue, that makes the brand new watch nearly unusable... it was a christmas present

0 sarahdraperuk over 5 years ago

I did an update earlier on today and since then (touch wood) the heart rate monitor has stopped when I take it off my wrist.

0 6934923 over 5 years ago in reply to sarahdraperuk

Hi Sarah, I did also an Update on Tuesday Evening (Germany). But the updated was titled as a Bluetooth Update. I was wondering If this can really Help in Case of the HR Sensor Problem. Can you Tell me your current Software Version of your vivoactive 4? Perhaps Garmin released an other one Last nicht or it's Not yet available in Germany.

Thank you

Kai

0 Z over 5 years ago in reply to sarahdraperuk

It was just bluetooth update, "always blinking" bug is still with us :(

+1 Z over 5 years ago in reply to Z

Just got another update, after is done message was something like "Sensor software updated". Started activity, stopped, discarded, took watch of the hand and HRM stopped blinking

So, yeah, looks like that is finally fixed. Thx Garmin.