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hr sensor always blink

Former Member
Former Member over 5 years ago

is it normal that the hr sensor always blink? even when the watch is taken off. that may be why the battery consumption is high

  • 0 over 5 years ago

    Let me say this again if not said recently:  EVERYONE CONTACT GARMIN SUPPORT TO REPORT THIS ISSUE! If you have not done an email to Garmin support about this problem, please do it NOW. We only get attention if many report the problem.  Thank you.

  • 0 over 5 years ago

    We are finalizing work on a fix for this issue and hope to have this available very soon. I apologize for not having a definitive release date for this and I understand the frustration caused by that. We will post the update here in the forums like usual and will make sure to call out this fix specifically. 

  • 0 over 5 years ago

    This also happens to my VA4 after recording an activity. Hr lights are  blinking non stop. Rebooting the device temporarily fixes the problem.

    Hope they solve this issue on the next update.

  • 0 over 5 years ago in reply to Garmin-Blake

    Looks like garmin know that it is urgent?
    You dont need 32 days to fix problems (and build new in) - in this urgent case with new customers you need 28 days. Congrats.

  • Former Member
    0 Former Member over 5 years ago

    I have the same issue with this watch.It's pretty annoying.

  • Former Member
    0 Former Member over 5 years ago

    I also have the same issue, that makes the brand new watch nearly unusable... it was a christmas present Disappointed relieved

  • 0 over 5 years ago

    I did an update earlier on today and since then (touch wood) the heart rate monitor has stopped when I take it off my wrist. 

  • Former Member
    0 Former Member over 5 years ago in reply to sarahdraperuk

    Hi Sarah, I did also an Update on Tuesday Evening (Germany). But the updated was titled as a Bluetooth Update. I was wondering If this can really Help in Case of the HR Sensor Problem. Can you Tell me your current Software Version of your vivoactive 4? Perhaps Garmin released an other one Last nicht or it's Not yet available in Germany.

    Thank you

    Kai

  • 0 over 5 years ago in reply to sarahdraperuk

    It was just bluetooth update, "always blinking" bug is still with us :(

  • +1 over 5 years ago in reply to Z

    Just got another update, after is done message was something like "Sensor software updated". Started activity, stopped, discarded, took watch of the hand and HRM stopped blinking Slight smile

    So, yeah, looks like that is finally fixed. Thx Garmin.