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hr sensor always blink

Former Member over 5 years ago

is it normal that the hr sensor always blink? even when the watch is taken off. that may be why the battery consumption is high

Top Replies

Garmin-Blake over 5 years ago +15 verified

We are finalizing work on a fix for this issue and hope to have this available very soon. I apologize for not having a definitive release date for this and I understand the frustration caused by that.…
Garmin-Blake over 5 years ago +0 verified

Please power cycle your device off and on if you are seeing this symptom. This should resolve this symptom, but if it does not, please post here.
3425675 over 5 years ago +8 suggested

HERE, video demonstration It doesn't stop blinking
yaatzek over 5 years ago in reply to Garmin-Blake +6 suggested

It doesn't help, the issue is still there. It gets triggered by recording an activity. The only way to fix it is to turn off/on the watch. It stops until next recording.

All Replies

0 David over 5 years ago in reply to Z

Me too.

Allways, a couple of hours after switch off/on blinking again without any activity

0 7495721 over 5 years ago

to fix this problem I disabled the hr and power off the watch, wait 15 minutes and the power on, then I enabled the hr and now it's working correctly.

it's important to wait before power otherwise it won't work

0 Gizmo over 5 years ago in reply to 7495721

Not true, just reset and the blinking stops. No 15 min. Tested many times. After switching on and putting on - the LEDs will start working normally again. When you take it off your hand, the LEDs will stop. If you start any activity - the LEDs will blink even if you take off your watch. Until next reset.

0 Gizmo over 5 years ago

Such as idea.

Maybe someone would develop an email here and everyone would send it individually to
Product.Support AT garmin.com at any specific time?

Maybe Garmin will notice the problem, maybe write something in the forum here?

0 yaatzek over 5 years ago in reply to Gizmo

This is not a solution. They know about the bug but that's the only thing we know. Besides such spam wouldn't make them do anything. It would be more significant to shout out about it all over social medias.

0 Gizmo over 5 years ago in reply to yaatzek

If they know about the problem, it's ok.

However, when I submitted the application in my country, the support was surprised and asked for additional data (firmware, phone model, when it was bought and other data not needed in this problem).

0 SylvainRG over 5 years ago

It could be good also to disable this sensor during battery charging

0 Former Member over 5 years ago

Same issue here. I bought a new product a week ago. Noticed heart rate monitor is incredibly imprecise and that it never turns off. It got me here, Now I see this is an ongoing issue for many users. Restarting the watch after every activity is unacceptable. Having it not fixed for a month? Also unacceptable. I really hope this gets fixed soon as I do believe Garmin has great products. Christmas time is approaching and should I or should I not recommend this watch?

0 Pete583 over 5 years ago in reply to Former Member

I got the new update this morning. SW 3.80. Hopefully it has been fixed.

0 3425675 over 5 years ago in reply to Pete583

Test and show results