This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Steps and heart rate have stopped working.

I have restarted my vivoactive 4s multiple times. I also made sure that the activity settings are still on. I've only had the V4s for 6 days and its already stopped tracking my steps and the heart rate has stopped working. Please help. Thank you.

Top Replies

3185294 over 4 years ago +3

I have the same problem! Anyone knows how to fix it? Seems like an intermittent software bug that pops up... hr sensor stopped working after the last 2.50 GPS FW.

All Replies

0 3185294 over 4 years ago

I have the same problem! Anyone knows how to fix it? Seems like an intermittent software bug that pops up... hr sensor stopped working after the last 2.50 GPS FW.

0 Wilhelmina over 4 years ago in reply to 3185294

Try turning off pulseox - it might be that you have the bug where HR can't be read whilst pulse ox is on.

0 pshare over 4 years ago

Also, make sure the watch has tracking turned on.

0 3185294 over 4 years ago in reply to pshare

Tried every possible configuration, including 15sec reset, 30sec configuration screens... deleted and returned to factory settings... Nothing seems to get the sensors to work.

0 3185294 over 4 years ago in reply to 3185294

All I get is this....

0 3185294 over 4 years ago in reply to 3185294

And this message each time I try to use a widget...

0 6418743 over 4 years ago

Anybody found a solution yet? Is it a software problem?

0 Mart_1111 over 4 years ago in reply to 6418743

Iv had the same problem since I purchased the watch 2 weeks ago. Really annoying when you don’t notice it’s stopped after a long run and have no dheart rate data. If I can’t get it working in next couple of days I’m sending it back

0 3185294 over 4 years ago

Same for me, I talked to Garmin and they sent me a new unit.

0 4511912 over 4 years ago

Same for me. Unit replaced by Garmin...