Steps and heart rate have stopped working.

Question

I have restarted my vivoactive 4s multiple times. I also made sure that the activity settings are still on. I've only had the V4s for 6 days and its already stopped tracking my steps and the heart rate has stopped working. Please help. Thank you.

Blindrefdad · Answer

I did all the recommended steps including plugging in and disconnecting to reset the watch (even though it has buttons) and had given up. I had the heartrate widget visible with a red heart and three dashes the whole time. Was sending an email listing all of my actions and while performing a quick series of connects and disconnects to the charger (the two sensor lights were coming on for a couple of seconds solid then going dormant) they started flashing rapidly and the sensor began working again. Hopefully it holds. I've had the watch a year or more? and this is the first issue so far. So I'd recommend a series of plugging it in for 5 seconds and unplugging it after doing the other recommended steps.

Former Member · Answer

I don&rsquo;t know if you&rsquo;re still having the same problem, but when I did the following steps it fixed it for me. I went to settings>widgets>heart rate>heart rate settings and made sure to turn on all the options and clicked &ldquo;broadcast on.&rdquo; I&rsquo;m guessing this got kind of forced the system to look for a heart rate, so after I closed the broadcast the heart rate was fixed on my watch face.

Steps and heart rate have stopped working.

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