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Can't pair my headphones

Hello, I have problem to connect my headphones QCY with Vivoactive 4. Watch find them and when I click on them then say pairing failed. What should I do, pls?

0 5284317 over 4 years ago

Same problem here.. The problem havent been solved after the update today.

0 Mariah over 4 years ago

Did they solve the problem? I had my earbuds connecting fine 3-4 weeks ago. They don't work anymore.

0 5284317 over 4 years ago in reply to Mariah

No, they didnt solve the problem. The problem is not the update or the earplugs. In the end i returned the watch, i have a new one now and it Works!

0 3646952 over 4 years ago

Same issue here. I tried severl headphones that all work fine with my phone. It's always the same:

I delete the entry of the headphones on the watch

I put the headpohnes in pairing mode

I put the watch in pairing mode

I finds the headphones

After accepting it tried to pair

Then after a while it says pairing failed

It worked fine before the last update. Very annoying.

0 3646952 over 4 years ago in reply to 3646952

Nevermind, a full restart of the watch fixed it

0 EscapedGoat over 4 years ago

I am finding the same and apparently the only solution is to buy one of the expensive pairs of headphones they have on their verified list. Annoyingly my headphones did connect and now just say Pairing Failed when trying now

0 EscapedGoat over 4 years ago

0 8075480 over 4 years ago in reply to EscapedGoat

Success...for now...I have been having the same problem with my Coulax CX6 headphones and was deciding what to do. I did a soft reset (instructions...Google it..very easy) . Took 30 seconds. After that the headphones connected. I did have some problems getting the controls to work..but suddenly the sprang into action. Off to the gym!

0 CARLOSLARA over 2 years ago

same problem here