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Can't pair my headphones

Victhorinox
over 5 years ago

Hello, I have problem to connect my headphones QCY with Vivoactive 4. Watch find them and when I click on them then say pairing failed. What should I do, pls?

  • Former Member
    0 Former Member over 5 years ago

    Same problem here.. The problem havent been solved after the update today.

  • Former Member
    0 Former Member over 5 years ago

    Did they solve the problem? I had my earbuds connecting fine 3-4 weeks ago. They don't work anymore.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    No, they didnt solve the problem. The problem is not the update or the earplugs. In the end i returned the watch, i have a new one now and it Works!

  • Former Member
    0 Former Member over 5 years ago

    Same issue here. I tried severl headphones that all work fine with my phone. It's always the same: 

    I delete the entry of the headphones on the watch

    I put the headpohnes in pairing mode

    I put the watch in pairing mode

    I finds the headphones

    After accepting it tried to pair

    Then after a while it says pairing failed

    It worked fine before the last update. Very annoying.

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Nevermind, a full restart of the watch fixed it

  • 0 over 5 years ago

    I am finding the same and apparently the only solution is to buy one of the expensive pairs of headphones they have on their verified list. Annoyingly my headphones did connect and now just say Pairing Failed when trying now

  • 0 over 5 years ago

    I am finding the same and apparently the only solution is to buy one of the expensive pairs of headphones they have on their verified list. Annoyingly my headphones did connect and now just say Pairing Failed when trying now

  • 0 over 5 years ago in reply to EscapedGoat

    Success...for now...I have been having the same problem with my Coulax CX6 headphones and was deciding what to do. I did a soft reset (instructions...Google it..very easy) . Took 30 seconds. After that the headphones connected. I did have some problems getting the controls to work..but suddenly the sprang into action. Off to the gym!