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VO2Max no longer updating?

I've been using my vivoactive 4 for three weeks now and all was fine (except downloading Spotify music of course, but that is a known issue apparently), but Monday 14 Oct is the last time my VO2Max got updated.

- Oct 14, did a run, no issues, VO2Max updated
- Oct 15, ran again, VO2max did not update, but there was server maintenance, so I thought that was the cause
- Oct 16, another run, but still no new VO2Max estimate

In the Android app I can see the overview of my VO2Max stats over the last year (updated until 14 Oct), on the website (connect.garmin.com) the only mention of VO2Max is under reports and no longer as a separate menu item:

I got an app update and FW update a few days ago, so maybe the issue started from then, but I'm not sure.

Is this a known issue? Are more people experiencing this?

Top Replies

Garmin-Blake over 5 years ago +6 verified

This issue will be resolved with the next update to the vivoactive 4 series. We do not have an exact timeline for this release, but this should be available very soon.
Garmin-Matthew over 5 years ago +2 verified

We just started the phased rollout for SW version 3.60. This software version contains the fix for the missing Vo2 Max estimates in Garmin Connect. https://forums.garmin.com/sports-fitness/healthandwellness…
Garmin-Matthew over 4 years ago in reply to RobinFM +1 verified

RobinFM we are actively investigating what is causing the issue with the constant blinking of the OHR sensor. There is a workaround, you can simply power cycle the watch and the sensor will then work as…
yaatzek over 5 years ago in reply to Beatz +3 suggested

Buying a sportwatch was for me a consequence of serious life changing decisions and I was really hyped about training with it, analyzing lots of data etc. And right after I started using it I got first…
yaatzek over 5 years ago in reply to Garmin-Blake +2 suggested

... and the champagne corks popped out :) Thank you!

Btw, is there a way to make some kind of feature request here or somewhere else? I have few ideas which could improve user experience.

All Replies

0 8902337 over 5 years ago

No VO2 max update since October 12th despite me running 3x a week with GPS.

0 9514567 over 5 years ago in reply to Garmin-Blake

Untill now.... nothing. When is Garmin going to fix this?

0 yaatzek over 5 years ago in reply to Garmin-Blake

Former Member any news on this? I really thought this will be in high priority and you guys will fix this in a week or two.

+1 Cynthia Camelo over 5 years ago in reply to yaatzek

1. disconnect VA4 from Garmin connect.

2. Delete your watch from Bluetooth connections

3. Delete Garmin connect app from your iPhone

4. Restart your iPhone (not turn it off, for example for iPhone 7, press and hold two buttons for 7 seconds until the apple logo appears)

5. Download the app again

6. link your watch again like a new devise

I hope this helps you,

0 yaatzek over 5 years ago in reply to Cynthia Camelo

Thank you Cynthia but apparently I had to do nothing... Literally... I opened today connect app and saw new vo2 max estimate from yesterday. The funny (which isn't actually that funny) thing is that I haven't done ANY activity at all yesterday - NONE.

But it's quite interesting - because we thought, and I believe Garmin stuff here confirmed, that this is a software issue. But nothing changed in that matter (besides the guy who somehow got 3.60 which no one else did) - so Garmin "fixed" something on their side? This is really confusing and dissapointing.

0 RobinFM over 5 years ago in reply to yaatzek

After reading the last messages I was hoping the problem would be solved for me as well. Especially when I got an update this morning for the Connect App (version 4.25 now on Android).

Just did a run, but unfortunately my VO2Max didn't change. Last update was still on October 14th. Still hoping Garmin will fix this asap...

0 Adam G over 5 years ago

Mine randomly updated yesterday without me actually doing anything (it just updated my old score to the current date as far as i can tell). I plan to go on a run tomorrow morning to see if it's actually working for sure or not.

+1 Garmin-Matthew over 5 years ago

We just started the phased rollout for SW version 3.60. This software version contains the fix for the missing Vo2 Max estimates in Garmin Connect. https://forums.garmin.com/sports-fitness/healthandwellness/f/vivoactive-4-series/195650/vo2max-no-longer-updating?ReplySortBy=CreatedDate&ReplySortOrder=Descending

0 Avidkeo over 5 years ago in reply to Garmin-Matthew

I got the update yesterday, its working again. 1 month after it stopped.

0 RobinFM over 5 years ago in reply to Avidkeo

Great to hear! Looking forward receiving the update, I guess I'm in the other 50% of the rollout, still waiting...