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Stuck on Garmin Logo Screen

Former Member over 7 years ago

My V3 is stuck on the Garmin logo screen. I've noticed a couple times that my watch would kind of restart and flash the logo, I figured that's just what it does when it's updating. However this time it seems stuck on that logo screen and it vibrates ever 3 seconds or so. I held down the button for 15 seconds to turn it off, I left it off for awhile but when I turned it back on its still doing it. My battery was at about 35% early today, but I figure if it died it wouldnt be showing anything on the screen or flashing the way that it is. Unfortunately I can't charge it until later when I'm home, but I'm not even sure that's going to solve this, it seems like faulty software. I have a warranty so if all else fails I guess I'll have to return it. Has anything experienced this or have any suggestions?

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Former Member over 7 years ago +7 verified

I share here a solution which worked for me to get out of the boot loop:

To make it clear and help people

If the device is still responding, push the Light / Power Button for 3 Seconds. A confirmation dialog…
Former Member over 4 years ago in reply to Former Member +1 verified

Thank you for this. I literally thought my watch was broken and was really upset. Using your method I rebooted it.

All Replies

0 Former Member over 7 years ago

I have noticed this myself straight after the initial first charge of the watch. Only got the unit two days ago.

Once coming off of charge, the watch sits with the Blue Triangle Logo and just hangs there, until you do a force shutdown by holding the button in.

0 Happytoon over 7 years ago

I had a similar issue, after an update using the USB and Garmin Express, My watch got stuck on a "boot loop", showing the Garmin logo and vibrating every so often (as if trying to restart again...
I am afraid this is not good news... I spoke to Garmin support who confirmed that my watch was briked and I should exchange it under warranty...
see my post here: https://forums.garmin.com/forum/into-sports/health-fitness/vivoactive-3-aa/1271468-va3-stucked-in-a-boot-loop-garmin-logo-how-to-reset-to-facatory-help

0 Former Member over 7 years ago

same problem, still under warranty but I bought it in Honkong and live in Thailand so I have no clue how to manage the warranty

+1 Former Member over 7 years ago

I share here a solution which worked for me to get out of the boot loop:

To make it clear and help people

If the device is still responding, push the Light / Power Button for 3 Seconds. A confirmation dialog will be prompt. You can start it again pushing the same button for 1-2 Seconds.

If it is not responding in any way, push it for 10 Seconds. The VA will shut down.

When it stuck in bootloop (Shows Garmin Logo, nothing else happens), I found a way to start it anyway. Turn it of (Powerbutton - 10 Sec) and lay it down on the docking/charging station, which is connected to a computer! It will now start automatically and boot successful.

I got the last behaviour once, after I´ve testet my very first own App.

0 Former Member over 5 years ago in reply to Former Member

Thanks mate!

I did not know that we need to hold the power button for 10 long seconds for the shut down.

0 PDXChip over 5 years ago in reply to Former Member

thank you! your solution helped me.

It took more than 3 seconds, but less than 10 for it to break out of the green triangle mode! Not sure why I had the problem in the 1st place, i.e. what caused it. But, all good now!

0 Former Member over 5 years ago in reply to Former Member

Thank you this worked!

0 Former Member over 4 years ago in reply to Former Member

Brilliant. Thank you

0 Tracy over 4 years ago in reply to Former Member

Thank you!

Worked for me..specifically holding the power button down for 10 seconds, then powering it back on.

0 Former Member over 4 years ago

I thought this might have been out of charge, as when I plugged it in (from zero charge), it was stuck on the blue triangle instead of showing power percentage.

However, holding the power button 10+ seconds got rid of the triangle temporarily, then it came back but DID switch on with a button press.

Notably it showed Bluetooth software had been updated, which may have been a factor.