I have been facing an issue with my Garmin Venue SQ2 fitness tracker, and I would like to describe it. The main problem is the random loss of data, specifically related to heart rate tracking, step tracking, stress tracking, and other metrics throughout the day while using the watch and the accompanying app. These data gaps occur unpredictably, lasting anywhere from minutes to hours continuously, during which no data on heart rate or other metrics is recorded. This data loss happens without any apparent reason, even though I wear the watch correctly on my wrist and follow all the recommended guidelines. Sometimes, the data loss even occurs during sleep at night. However, it is more frequent on days with high activity and during tracked workouts, which exacerbates the frequency of data loss.
I reached out to customer support, and they attempted various solutions, including accessing my personal account to verify the issue. Despite their efforts, they advised me to exchange the watch under warranty. I have already replaced the watch three times, and each time, I encountered the same data loss problem, although the severity varied. Eventually, customer support informed me that it may not be possible to resolve this issue, leaving me with a watch that functions inaccurately and incorrectly calculates my daily statistics.
I would like to know if anyone else is experiencing a similar problem that cannot be resolved.
