Venu 4 screen blackout and freeze for 5-10 seconds during activity

7042402 1 day ago

I've had a brand new Venu 4 for the last 4/5 weeks and it was functioning perfectly. This week I recorded a gym workout and today a run workout. During the gym workout when trying to record a set reps, the screen went black. Tapping it to wake did nothing. Pressing physical buttons recorded haptic feedback. When screen finally turned on 10 seconds later the watch was deep in a menu, so it seemed like physical buttons did something. Same thing happened today when trying to record a run (this time starting the run workout itself.

Anyone else experienced something similar?

Venu 4 was updated to latest software version 16.28 already.

0 IntheMountains 14 hours ago

Mine was doing the same thing during activities, I came to the forum to find out if anyone had similar - (I also had music playing which was skipping, dropping, and stuff)

Discussions of issues with 16.28 and similar problems are currently active:

General failures and crashing
(This thread does have at least one mention the behavior you are talking about being deep in menus for no apparent reason.)
Venu 4 crashes when listening to music on version 16.28
Failures with 16.28 but mostly with Swim Activities on this thread. Garmin Venue 4-41mm - issues since latestu update of 16.28

Garmin seems to be rather slow on the reply or fix.

I actually returned my device for a refund due to lack of accountability.

I wish you luck and hope that they can make it right for you.