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Version 15.16 crashed while running outdoors; the crash log is attached.

kuzan

Garmin's Venu4 product likely hasn't undergone rigorous testing. I've used Garmin products for over nine years and experienced two instances where my outdoor running watch crashed and wouldn't turn on. Both happened with my Garmin Venu4.

This time, the watch crashed and wouldn't turn on, even though the outdoor temperature was above 12°C. The system version is the latest, 15.16. I already sent a debug file package after the previous crash, but haven't received a response. 

(+) In low temperature conditions outdoors, the watch will automatically restart - Venu 4 Series - Health & Wellness - Garmin Forums

  • 0

    Fullscreen error_log.txt Download 
    [
{
	"unit_id":	"3618414859",
	"product_name":	"Venu 4 - 41mm",
	"software_part_number":	"006-B4644-00",
	"ms_since_epoch":	"1763193067000",
	"system_version":	"15.16",
	"build_type":	"Production",
	"backtrace":	"0x60fb7905\n\t0x006dbc37\n\t0x00000003\n\t0x00000001\n\t0x006dc2c9\n\t0x006631b3\n\t0x00663c9d\n\t0x0066ffbb\n\t0x006dc6bf\n\t0x006dc6bf\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t",
	"error_cause":	"RTL Trap",
	"proprietary_info":	{
		"Commit ID":	"047d93e3b42dc3c065498da28168f5e7bbbc3bf2",
		"Time":	"2025-11-15 7:51:07",
		"uptime":	"824075828",
		"pageStackDepth":	"1",
		"pageStack":	"2042",
		"RTL Error Number":	"0x08b",
		"rtl_reg":	"r[0]: 0x00000000\n\tr[1]: 0x201f8d4c\n\tr[2]: 0x3113c6cd\n\tr[3]: 0x311e6634\n\t",
		"programCounter":	"0x6101a735",
		"stackPointer":	"0x20025ec0"
	}
}
]

  • 0 in reply to kuzan

    I've deleted the negative comments, but Garmin's engineers did disappoint me.

  • 0 in reply to kuzan


    what you're writing is almost unbelievable to me. That Garmin wouldn't be able to resolve the software problem on their own, and that their software engineers are completely useless. If it really is the case that Garmin doesn't employ competent software engineers, I will immediately quit Garmin and switch back to Fitbit or to Google Fitbit.

    Best regards,
    the Klabautermann

    In German                                                                                                                                                                                                                                                                                                                                                                                                                  was du schreibst kann ich fast nicht glauben. Das Garmin nicht in der Lage wäre das Software Problem selbstständig zu Lösen und das deren Software  Ingenieure völlig nutzlos sind.Sollte das tatsächlich der Fall sein das Garmin keine ordentlichen Software Ingenieure einsetzt, kündige ich sofort mit Garmin und kehre zu fitbit bzw zu googelfitbit zurück.

    Viel Grüße, der Klabautermann

  • 0 in reply to Klabautermann

    I've deleted the negative comments, but Garmin's engineers did disappoint me.Frowning2️Frowning2️

  • 0 in reply to kuzan

    OK, one has to accept that you are disappointed.


    I hope something will still change in your favor at Garmin.
    Until then, all the best with your Veun4.

    Best regards,
    the Klabautermann

    In German

    OK, das du enttäuscht bist muss man so akzeptieren.

    Ich hoffe es wird sich in deinem Sinne noch etwas ändern bei Garmin.
    Bis dahin Alles Gute mit deiner Veun4

  • 0

     In low temperature conditions outdoors, the watch will automatically restart 

    The venu4's Bluetooth is indeed having issues. Please fix it promptly. The crash log from October 19th indicates the watch crashed due to a Bluetooth problem.

  • 0

    The watch stopped working again.This is the log file. Please resolve it as soon as possible. I was just listening to music while running outdoors.

    Fullscreen 6102.error_log.txt Download 
    [
{
	"unit_id":	"3618414859",
	"product_name":	"Venu 4 - 41mm",
	"software_part_number":	"006-B4644-00",
	"ms_since_epoch":	"1763193067000",
	"system_version":	"15.16",
	"build_type":	"Production",
	"backtrace":	"0x60fb7905\n\t0x006dbc37\n\t0x00000003\n\t0x00000001\n\t0x006dc2c9\n\t0x006631b3\n\t0x00663c9d\n\t0x0066ffbb\n\t0x006dc6bf\n\t0x006dc6bf\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t0x00000000\n\t",
	"error_cause":	"RTL Trap",
	"proprietary_info":	{
		"Commit ID":	"047d93e3b42dc3c065498da28168f5e7bbbc3bf2",
		"Time":	"2025-11-15 7:51:07",
		"uptime":	"824075828",
		"pageStackDepth":	"1",
		"pageStack":	"2042",
		"RTL Error Number":	"0x08b",
		"rtl_reg":	"r[0]: 0x00000000\n\tr[1]: 0x201f8d4c\n\tr[2]: 0x3113c6cd\n\tr[3]: 0x311e6634\n\t",
		"programCounter":	"0x6101a735",
		"stackPointer":	"0x20025ec0"
	}
}
]

  • 0

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