Venu 4 phone calls and voice assistant

That is disappointing to hear... out of curiosity was it like that in launch of the venu 3 or did it break via an update?

This sounds similar to mine, although it never really registers the words as you say, it invokes it on the phone, then hangs and says could not connect, yet my phone will pick up what I'm saying... I specifically need google assistant for my g home devices, but I tried bixby out of curiosity and that doesn't work either!! It worked occasionally and then all of a sudden it never did the vibrate and kept thinking I said 'play' even if I was silent. I also strongly believe whatever is going on with the voice assistant is related to the call issue. I got calls working and it only ever broke after 2 days since I started trying to mess with the voice assistant again..

For me the call and voice assistant features have always been problematic since the beginning, on the Venu 3. It started with calls on the watch cutting out after a few minutes. That was resolved at some point with a firmware update. Then came call audio not coming through the watch, unless I toggle the volume up and down. 

The assistant has always been hit or miss. Sometimes better sometimes worse depending on the firmware. Initially I thought a lot of the problems were due to using an iPhone, but then found plenty of Android users reporting similar issues. 

From my experience with an Android, the Venu 3 phone function and Google assistant generally worked pretty well, although not perfectly. I hope now that the Venu 4 is displaying the same issues Garmin might actually do the right thing and fix the defects. That said, given their apparent lack of concern to resolve these year long known defects, I am not very confident they will do the right thing. Seems like once they have our money, customer care and service is not even a consideration. It's a real shame, as when these watches actually work as advertised and intended, they are great. 

Doubt they are able to fix this, just look how well they "fixed" it on the Venu 3. Guess i have to send it back and get a Pixel Watch 4.

Hi tracy, 

Nice to see you again! It's very sad to see you always do and say  the same things without prpvide us a real and serious solution, while we are STILL WAITING YOU to fix the issue with GOOGLE ASSISTANT and all our Venus (3,4, for sure 5 too wjen we launch it). You and Garmin don't have any kind of respect of your customers that after having paid a lot of money for your "smartwatch" with "assistant feature" still continue to be ignored from you and Garmin.

You should feel shame about thinking that all the venu3 owners are beeing waiting for you for more than 20 months. What kind of company sells a product with its major feature (assistnat) which doesn't work and still continue to doesn't work after just 2 years!!!

Good job Tracy and Garmim, still cotinue to ignore that you are joking your customers, with the passing of time you will lost your customers as you deserve. We are not stupid, we are people that work every day for gaining our money. Learn to respect your customer before losting them.

Oh yea, please ask what problem am I facing, or in what country do I live. We have definitively understood you are only able to do it.

Any progress, Garmin? Drives me nuts that a feature of this phone is useless…

Garmin doesn't seem to care about us once they have our money so we all need to show the same loyalty to Garmin. I just bought an Amazfit Balance 2, that is very similar to the Venu in terms of functionality, and it actually works as advertised (not to mention it was about 1/2 the price of the Venu 4)!

Hey Garmin, are you expecting each of us to individually request assistance for something that is obviously a design flaw? Please post a solution or push out a fix to all of us.