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[Bug] No call sound until hitting volume up or down

Seensoul
1 month ago

After entering running or walking activity, and after trying to call somebody from watch or answer a call, there's no incoming sound. The interlocutor hears me, but I can't hear him.

A temporary solution is to select the phone app on the watch and enter the volume, click volume up or down, then you can hear the sound from the call

What may be cause this is that I have voice information about heart rate zones turned on during activities. 

Also, when calling somebody and when voice message about HR zone starts, the watch microphone is automatically disabled for a time of voice message,but it's not so important for me as the problem above with no sound until pressing volume up or down of the call application screen

Update

Unfortunately, not only during a run, but also during inactivity, simply when I call someone on the watch or answer a call, I simply have no sound, only pressing the phone app and pressing the volume down or volume up key causes the sound from the phone to appear in the watch speaker, so this is not a bug related to running activity or walking activity

FW 13.19

  • 0 20 days ago

    I have the same problem. Unfortunately garmin support doesn't respond about this bugs. They write prepared templates in response.

  • 0 18 days ago

    I also have this problem, though I have not associated it with any activity.  The caller hears me but I do not hear them.  While going to the phone app to correct this can work, I can get the incoming voice to be heard by swiping up after answering the call and changing the volume up and down.  This seems to turn on the speaker.  This is the fastest correction so I do not lose the caller.   I've had to use this routine several times before and after ver 13.19

  • 0 17 days ago in reply to JeffsV3

    The funny thing is that when you contact tech support to resolve this issue, they say they don't know about this problem and think it's an isolated incident. They offer the standard solutions of resetting the clock and reinstalling the app on the phone, but it doesn't help.  I have done this 3 times. For some reason, instead of helping to solve the problem, the support team tries to shut down at any moment. It's 100% a firmware problem and they don't want to admit it. Unfortunately there are a lot of such cases and we are not alone.

  • 0 9 days ago

    Nice to see someone have the same problem of me, i think it's a problem with the sleep mode, i explain my tests

    I found origin of my speaker sound problem on my VENU 3 i have since many weeks. My watch has the last available firmware available.

    Each time the watch goes to "sleep night mode" at night, when i leave the sleep mode each morning, the speaker is like OFF even if the level is set at 50% or whatever.

    I tested and saw this problem for the call phone app and also with the music "spotify app".

    I need each morning to lauch my music app and just touch one time the speaker setting with volume up or volume down to activate the sound of the speaker.
    He is set to OFF probably when the sleep night mode is ON but he never come ON again automatically at wake up when i leave the "sleep mode".
    If i activate the sleep mode manually and leave it manually too, the problem is still here so it's a problem with the leave of the sleep night mode.

    It's very disturbing.
    Thanks for your help and fix.

  • 0 9 days ago in reply to panteror

    So, it's the speaker not re-activating after Sleep Mode and the manual Volume Up/Down forces the speaker to turn on.  I used to have a morning ritual of cycling Bluetooth.  Looks like this will be a new one.  One would think this Bug could be fixed.  Hopefully, this thread will be noticed.

    Thanks,

    Jeff

  • 0 5 days ago

    Hello! Thank you all for participating in this thread. I would like to reach out via email to each individual with this problem so that we can gather additional information. Please let me know if that is ok

  • 0 5 days ago in reply to Garmin-Tracy

    Now it's not only the need of pressing volume bug. 14.15 introduces new bugs to call.

    You are hearty welcome to contact via email 

  • 0 5 days ago

    I have a same problems with calls. Please contact me via email too.